UtillianReviews of utillian.com

Ordered a device on 3/6 and sitting at 3/15 with no tracking. Anybody interested in these devices I suggest just buy a puffco instead. This company does not care for its customers at all

As well as loving my Utilian 723, I think the online chat service and experience, which I get from Lisa, is exceptional! So nice to chat with a knowledgeable and real human.

Customer Service is awesome. Lisa who assisted me was prompt, knowledgeable and courteous. I will continue to trust and utilize this site.

Excellent customer service needed to swap one of my units to a different one and was done in less than 5 minutes. Thanks Lisa!

Marvilyn was fast and understanding while being personable within moments of my time. Got taken care of what I was needing with ease. Recommend them to help anyone any time!

While I still can't rate my experience with the product as it hasn't arrived yet, I really wanted to rate my experience with Lisa from Customer Care. Even if I didn't purchase directly from them, I decided to contact Utillian with some questions and concerns, some of them not necessarily related with the device I purchased but more related to the fact that I'm new to using the type of products they sell. Lisa was super quick answering to my email (despite it being Sunday) and was super generous and instructive with her replies. I felt like she really cared about me and my experience, and that felt somehow like an added value to my purchase. I kinda feel happy that I chose this brand among all the other ones just because of Lisa's assistance and attention.

Lisa! I messed my order up could not get a phone call in with customer support so I was desperate texting the support line not thinking I would get real help like an ai would help me. Please Lisa ironed the whole thing flat in a second. She was respectful knowledgeable and quick. Wish I had Lisa every time I needed help!

The person who helped me, Marvilyn, was great to work with and helped me resolve my issues super quick. Much appreciated.