DAVID H.
Great customer service 1 on 1 there is…
Great customer service 1 on 1 there is no room for improvement. You guys are excellent

Discover Utillian: Leaders in Premium Vaping Technology. We're committed to providing high-quality, dependable, and user-friendly vaporizers. Experience the difference with Utillian's advanced designs and exceptional performance.
Utillian (utillian.com) has 125 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent

Smoking & Tobacco · Alpharetta, Georgia
Excellent

Smoking & Tobacco · washington, District of Columbia
Excellent

Smoking & Tobacco · Gardena
Excellent
125 approved reviews, newest moderated first
DAVID H.
Great customer service 1 on 1 there is no room for improvement. You guys are excellent
ed O.
Easy website navigation
Bucks S.
Great product fast shipping life ling customer for sure 👌
Jennifer W.
They advised a vape pen sent a battery its a scam and way over priced nothing and said would send a return instead i got this review go figure and kept telling me to look at page 9 and read small print which said it was complete machine and they don't sell anything to make it work again go figure
Response from UtillianNov 18, 2025
Hello Jennifer, Thank you for sharing your feedback. The item purchased was the Utillian 50, which is a 510-thread battery designed for use with cartridges. This information is listed on the product page, and our team also clarified this when you reached out to support. Regarding a return, we provided instructions via support request #195507 on November 4th to help facilitate a return if you wished to proceed but never heard back. We appreciate your understanding and are always happy to assist with any further questions. Best regards, Utillian
Nichole G.
This is a neat device the battery last a while it makes the dabs taste beautiful 100% happy with my purchase
Kenneth P.
This is my first time vaping, I researched many before buying the 621. It’s very easy to use, the temp control, the session timer, the 5 clicks to turn it on and off not to sure about that but easy enough to master. Cleaning was easy enough didn’t take long which is a nice feature because it will have to be done a lot. Now only time will tell on its durability.
Scott H.
I purchased a Utillian unit 06OCT25. The first week and 4 uses were uneventful. System worked very well. Then, problem. The air flow stopped, I determined the problem was inside the glass retort. Submerged in alcohol and cleaned, worked 2 uses. YOUR distributor says " make video of AIR FLOW" They just thought it was funny. I thought about making a video of me Pharting and tell him to just smell it. I ordered a new glass directly from Utillian. I also ordered Puffco Peek, realizing YOUR distributor was not an ordinary person. I have not even tried to use the unit.........I will make a YouTube video for Utillian, making sure everyone knows to buy from an honest reliable sales company. No disrespect in any way to Utillian, but the online sales company needs to go sell used lawnmower in DECEMBER/JANUARY.
Response from UtillianNov 18, 2025
Hello Scott, We’re sorry to hear about the frustration you experienced. We completely understand how inconvenient it is when a device doesn’t perform as expected. For warranty claims, our support team typically requests a short video demonstrating the issue. This is standard practice across the industry and helps us properly assess the device and determine if it’s defective. It’s never meant to be dismissive, and we appreciate your patience with the process. If you’d like further assistance, we’d be happy to help — you can follow up with your support request #193657, and our team will work with you directly to resolve the matter. Thank you for sharing your feedback, and we hope to provide a smoother experience moving forward. Best Regards, Utillian
Donald G.
Easy experience and good products