US Wall DecorReviews of uswalldecor.com

Response from US Wall DecorJun 20, 2025

Thanks for your note, and I'm sorry to hear about the delay with your installer. We understand how easy it is for the return window to pass in situations like this. Even though you're past the 30-day window, we'd be happy to make an exception and accept the return for the two unopened rolls. Let us know and we can email you the return instructions.

Response from US Wall DecorMay 12, 2025

We’re sorry to hear you were disappointed with your experience. We did respond to your email and want to clarify that your order did ship via UPS 2nd Day Air as requested. You placed the order on Thursday, and it was delivered on Monday—which aligns with how UPS 2nd Day Air operates, as the service counts only business days and does not include weekends. We understand that UPS shipping timelines can sometimes be confusing. We appreciate your feedback.

Response from US Wall DecorMay 7, 2025

Edit: We have emailed you several times. We do have a phone number, it's in our FAQ section, but as noted phone support is not available at this moment. We have already sent a request to the vendor to send your missing roll. Please use a different email address if you are not getting our responses. Hello, I see we already replied to your email inquiry yesterday. I'll paste it here too, please check your spam or junk folders: "Thank you for reaching out. I understand you’re missing a roll. Could you let me know if the box was opened or damaged upon arrival? If so, did you happen to take any photos? I’ll need to get in touch with our vendor to confirm if a roll was missed and arrange for a replacement. Thank you for your patience."

Response from US Wall DecorMar 31, 2025

Hi Roger, Thank you for your review. I did take a look and can confirm that we've responded to all of your emails that updated you on the delay from the manufacturer, which was due to a warehouse repair on their end. As for your comments, we do have a business phone number, but as noted, all customer support is currently handled online. We also note that support responses can take 1–3 business days, as we're a small team and reply to messages in the order they're received. That said, I'm happy to share that your order has now shipped—you should have received an email with the tracking details. Thanks again for your patience and support!

Response from US Wall DecorMar 17, 2025

Thank you for your feedback. We're sorry to hear you were unhappy with the return costs. Like all wallpaper retailers, we do have a restocking fee and require customers to cover return shipping, as noted in our return policy. This helps us keep prices competitive while ensuring a smooth return process. We always recommend ordering samples first to ensure the product meets expectations before placing a full order. If there's anything we can do to assist you further, please let us know.

Response from US Wall DecorJan 31, 2025

Hi Kim, Thanks for reaching out! We've responded to your emails multiple times (about six replies so far). If you haven't seen our replies, please check your spam or junk folder—they may have ended up there. Updated response: Hi Kim, we've responded to your emails multiple times. I'll respond again; the wallpaper is currently on backorder and is expected to ship in approximately 5 business days. Please check your spam or junk folders and ensure your email address is correct when submitting our contact forms.