US Wall DecorReviews of uswalldecor.com

Zero support for commercial clients on defective products We operate on an active commercial account and recently spent nearly $6,000 on wallpaper for a commercial buildout. Unfortunately, our experience with US Wall Decor’s customer service and quality control has been completely unacceptable. While installing one specific style, our installer uncovered an obvious manufacturing defect: a noticeable color and tone mismatch running through the very same roll. You cannot detect a shade variation inside a roll until it is unrolled and hung. Yet when we reached out for a resolution, support flatly refused a return or credit because the roll was "opened." To make matters worse, we explicitly contacted them within the return window to return all remaining unopened rolls. Instead of assisting us, the team hid behind standard website policy links. While we were focused on managing our project timeline, they stalled, and they are now refusing to honor the return on the unopened material—despite our initial notice being well within their policy window. A supplier that refuses to stand behind defective dye lots or support commercial accounts is a massive liability for any contractor or business. We will be taking our commercial orders elsewhere.

Extremely disappointed with long delay. Ordered in June and it is September, with still no wallpaper. I’m wondering if it’s not a scam.

The customer service is horrible, they lied to my face several times promising that the $1,000 wallpaper I ordered would be delivered to my house in 5-7 business days. It’s been over 10 days and it still hasn’t left the facility. My time sensitive project is extremely delayed and if I could have ordered from another company who could guarantee delivery I absolutely would have. They knew when they spoke to me it would not be at my house in 5-7 days. They just wanted to appease me. Would never ever purchase from this company again. Save yourself time and money and look elsewhere

Having worked in a print shop earlier in my life, when it came time to buy wallpaper, I wanted to shop small (and states' based if possible). I'm so happy I gave U.S. wall decor a try. Prices were competitive and shipping quick. There was a printing defect on the first roll (which totally just happens sometimes when working with large format printers), but customer service was great/super responsive, and they sent a replacement roll right away. I installed the paper last night and was pleased with the quality. Will order from them again!

We had a quality issue with some wallpaper we purchased. I called and left a message on a Friday evening and George responded at 10:42 PM on the same evening. That was incredible! After I provided the needed information, George was able to have replacement wallpaper delivered within two weeks. Also incredible!

I ordered wallpaper from this company for my nursery. Absolutely love the print and the quality is amazing. We did have problems with some of the rolls that needed to be replaced. George from customer service was very responsive and was able to get our replacement rolls shipped out to us with no problems! Would absolutely recommend this company and I would buy from them again.

I was duped. Should have looked at these reviews. No one answers the phone. No one returns emails. Shipping is NOT as promised. They shipped paste but not wallpaper on time... still waiting.

⭐☆☆☆☆ Shopping with US Wall Decor was a shady, sleazy and deeply frustrating experience. Their business practices are intentionally deceptive, especially when it comes to returns. They charge eye-gouging "restocking fees" even on merchandise that is completely unused and unopened. There was nothing "restocked" about my order: it was untouched, exactly as received, yet they still kept a HUGE chunk of my money. That's not a reasonable policy...it's a cash grab designed to trap customers once they’ve already paid. Customer service was no help and showed zero interest in resolving the issue fairly...just a single canned response. Instead of standing behind their products or policies in a transparent way, the company extorts fees to punish customers and squeeze more money out of them. If you value honest pricing, clear policies, and ethical treatment of customers, definitely take your business elsewhere.