Lucy B.
SAMPLES NOT THE SAME AS PRODUCTS RECEIVED)
Ordered a sample (which I paid for). Received COMPLETELY different paper. It was twice the scale of the sample I received and the pattern from the sample was not on the paper received. They said samples are only for color and texture...which I read nowhere in the materials received with the sample. Then, they would not accept the return of the opened roll!!! UPDATE: It was brought to my attention that I ordered a different paper than the sample...my mistake. I am still disappointed that they will not take back the roll that was opened. There was no other way for me to know that it was the wrong paper without opening it!
Response from US Wall DecorOct 28, 2025
We're sorry to hear you feel this way. After reviewing your orders, the difference in pattern scale is due to the fact that you purchased two different wallpapers. The sample from 2023 was a peel and stick version, while your recent order was a traditional unpasted paper. Our team explained this, offered to waive the restocking fee, and helped arrange an exchange. However, opened rolls can't be returned due to the manufacturer's policy. We understand this has been frustrating, but we've been transparent and fair throughout. Calling our family business "thieves" is unfair and untrue when the issue stems from ordering two different products. - The US Wall Decor Team