USTechSupportReviews of ustechsupport.com

A bunch of morons ! They took 1 month between each answers ! They can't find my account ! They can't open pdf files with account details !

I had an exceptional experience with US Tech Support. Their team swiftly resolved my complex tech issue, displaying a remarkable depth of knowledge and professionalism. Navigating their website was simple, and their prompt response to my inquiry was impressive. The technician I worked with displayed expertise that reassured me I was in capable hands. They patiently walked me through each step of the troubleshooting process, explaining the issue and solution in clear terms. Not only did they fix the problem, but they also provided valuable insights to prevent future recurrences. US Tech Support's dedication to customer satisfaction shines through. Their pricing was transparent with no hidden costs, and the service was worth every penny. I wholeheartedly recommend US Tech Support to anyone in need of reliable and knowledgeable tech assistance.

vandaag ondersteuning gehad van Jobelle L bij het oplossen van mijn problemen met System Mechanic Ultimate Defence. Zij wist zeer efficiënt en vriendelijk mijn problemen te verhelpen

Upon checking out there is a symbol saying that there is a 30 day money back satisfaction guarantee. I brought it and contacted them for service, I was told to except a call back from a tech in 2 -4 hours. After 4 hours I called them to follow up, they told me due to extreme call volumes they have not had a chance to call me, and they scheduled a call back for the next day. Upon seeing that the next day I called them and requested a refund. They refunded me the monthly fee but not the activation fee. When I called them up they told me it would take 7 days to process. 7 days later I call them back and the representative tells me that the activation fee is non-refundable. When I requested he show where its written he said I should check my emails. I checked all emails received from them and it did not. I told him so and he told me it has to be. So now I am debating if I should dispute this charge.

I had no idea what my problem was and therefor no idea how to fix it. Then their tech NATHAN THOMAS called, he was patient, knowledgable, and respectful and fixed my problem as quickly as possible. if all your techs are this good, your business will definitely be a success.

My computer started running slow after update system mechanics. Had a tech try to fix the issue was told he fixed it but my computer was running even slower. Was able to do a system recovery to a date before I updated my computer and my computer started running like normal. 2 week later got an error message about the system mechanics , had a tech supposedly fix it and the next day couldn't start my computer. Likely I had backed up my work files at the end of the previous day. Had to switch to a different computer. Will not be putting my yearly subscription on this computer and they won't give me a refund on my remaining 9 months because it is pass the 30 window. They also were double charging me because when I switched to the yearly the kept charging me the monthly charge. I had use this company for years but the company than runs it now is not very helpful at all. All they do when you call in with an issue is try to sell you another one of their products. I would look elsewhere.

2 to 4 hour response time?!! Can't get a supervisor on the phone. Empty promises of "your issue is urgeny". Don't waste your money on them.01

Their website states a "30-day Money Back Guarantee." I cancelled their services within 1-week of purchase. They are now refusing to honor the money back guarantee. I find this firm very deceitful, and I caution others to be wary.