US Star Trucking LLCReviews of usstartruckingllc.com

Nothing but a FRAUD!!! US Star Trucking LLC is the worst. Edward Malone lied on several occasions from the very beginning when I called to have my vehicle shipped from FL to KS on May 6th 2024 ($600 quote/$200 reservation fee). The first red flag was the day my car was to be picked up, Edward called saying the truck broke down (no driver name or contact info was provided). Edward knew my flight was scheduled the following Tuesday May 7th and I needed my vehicle picked up that Monday which he said "no worries". When I asked Edward if he could find a way for my vehicle to be picked up, he said he would make some calls to see if he could find someone. The second red flag, shortly after Edward called stating he found a "one car hauling trucker" that could pick up and transport my vehicle on Tuesday May 7th at 9 a.m. The cost was $1500.00 and I would have to pay a $500 reservation fee, which I paid so I wouldn't have to reschedule or miss my flight. Tuesday 9 a.m. came and the trucker was a no show. After 9:30 I reached out to Edward for an update advising him my vehicle was not picked up as he promised. After several attempts to reach Edward, he finally texted me saying he was on the phone with another driver and that's when I went online and saw the BBB listed US STAR TRUCKING as FRAUD!! multiple complaints indicated the same issues as myself. Do NOT trust or use this trucking company, they are ONLY about scamming you out of money. Edward Malone, I gave you a chance after you called wanting to have my vehicle shipped not realizing who you had called and me having to tell/explain to you about how you lied repeatedly and causing me to have to cancel my flight because you were unable to provide a way to transport my vehicle from FL to KS (had to drive myself to KS). I asked Edward to prove US STAR TRUCKING was legit and trustworthy by refunding my $500 back to my credit card and I would not give a bad review, as of to date Edward Malone refuse to reimburse me. Next step is filing a complaint with BBB and taking this company to court. I pray to God this company is shut down!!

Company is a total scam. I needed a tow from central Illinois to Chicago. I got a call from this company. I spoke with Peter many times and he was telling me how he is the dispatcher for US Star. They were getting less and less reliable by day. I was supposed to get a car picked up on a Thursday and it was Monday, and he said nobody is available. I booked with a different company. Peter called and was really rude and telling me how I’m confused and how I messed everything up. He was telling me he needs $200 for his services. I called the guy who dropped off the tow and he confirmed with me, US had absolutely nothing to do with this all. I called the company that did my tow and I asked them about US Star. The company was immediately concerned and said whatever you do, do not reply or send US any money. It is pretty bad when another company knows that you are scammers. Also, US gave me an initial offer to ship for $250 I believe than all of the sudden they said it’ll be over $500. In the background of the call I heard another man, woman, and possibly a child. I’m not sure how this company is every operating. Peter also wanted me to send his payment on Cash app or Venmo, not professional.

Do not under any circumstances sign a contract with this company!!! They give you a supposed date and time of pickup and then they make you wait all day and never show up. Then when they fail to provide the service and you try to cancel, they refuse to cancel without making you pay a cancellation fee that is never disclosed to begin with. They are a pure representation of inadequate, self serving and deceptive business practice and should never be trusted. The worst form of customer service I have ever seen in my entire life!!

It's very pleasure to have business with this Us Star Trucking LLC. Philip communicated and responded almost 24/7. Easy load. Thankful and flexible customers. Quick load, quick payment. Absolutely recommend them to everyone. and looking for further cooperation.

The agent, Max Malone has been jerking me around for several days now. I had other options but let them go because I believed him. Now I'm forced into changing my plans for now. I can recover but how many people can't

This US star trucking company LLC out of Knoxville TN. gets zero star if that is possible. My mother and stepfather (who are seniors and a veteran) had a contract signed months back for pickup this past week, they called 1 hour prior to pick up and said that the price is now going to be +$300, asked for a new contract to be signed. The explanation was basically that this is our busy season, and we now need more money than was contractually agreed. I assume that they had an option to squeeze in a last-minute customer in and unless we paid more, we were simply bumped out of the Scheule. This is typical of a half as*** company who would deliberately take this action against their customers. Not trustworthy, whatever you do, get a different company to transport your car!!! Also, don't want to see some sorry ass answer from the owner to try to make it sound like there was a legitimate reason for this like "We apologize for the unpleasant experience you had. Please email your problem and your Order ID to our email. Our Customer Service manager will resolve the issue at the best ability." They don't have a customer service manager let alone customer service!

Do not work these people. they don pay

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