USSelfStorage.comReviews of usselfstorage.com

The internet quote was honored, and the mgr. moved efficiently through the process.

Very friendly staff. Showed me unit before renting without me asking Very clean facility

Fast service, good pricing

I had put in a reserve for a storage the same day went, when I arrived I was told my storage was D39 I paid my fee of 89 and some change. Then we went to and started unloading things and when we had a lot of our things out of the way they told us it was the wrong storage. We had to load everything back up again onto the truck moved storages to E43 and finished we went back to the office and had to finish the new paperwork and got charged again the 89$ because they had to void the previous payment. SO I had to pay 178$ that day until I received my refund within 2-3 business days. As a person who is moving into a new place, I needed all the money I could have for other things I needed to pay. Honestly I thought it would have been a smoother experience but it was just move problems than anything.

open the office on time and help me to find opening lot. peper work was very first everything just fine

It help tremendously to reserve the unit on line and it followed with an awesome customer service.

Sorry, but turns out I did not rent the space

Asked to cancel my unit request and have been called snd email spammed for 2 days now. Theyve even called at 1 a.m. Despite acknowledging that they read I wanted to cancel my unit request, they initiated further emails and have not canceled it. I'm not sure why anyone would assume spamming potential customers would result in a happy actual customer.