USSelfStorage.comReviews of usselfstorage.com

My unit that I reserved was not available when I went in.

If you offer a free rental truck, it should be considered RETURNED, the moment the client returns to the property to load their items into their new storage. Truck return (in compliance with the contract) as defined via: 1) validation with the truck key in the drop box, 2) with receipt for used gas and 3) inspection of the vehicle to ensure no damage.

Dude! Train you’re staff not to call before 9-10 am on the weekend. Do you know what the weekend is for? SLEEPING IN!!!!!!! Dammit!!! I may change places now just because of that one Ill placed call at 0836 in the morning. Just because your employee is up and awake doesn’t mean your customers need to be !

I got there and they wanted to charge me $10 a month more than was confirmed to me but Melani there was able to help me. TKS GG

They never tell you about extra fees and mandatory insurance fee

We ordered a 10 x 15 foot room with doors on both ends. One side opened and we used our lock on it. The other side had an old lock that couldn't be opened due to someone else's lock. We asked that the old lock be cut off so we can open the second door and use our own lock. We requested that the lock be cut off so the second door can be opened tomorrow, Monday. We will call tomorrow to see if it has happened. The General Manager is the only one that is allowed to cut the lock open.

When I finally found a location they had no weekend hours. I am sorry but I work M-F. I reserved a unit but I have to cancel because I found someone that was available on Sunday to take care of a customer.

When you arrive at the site, after reserving a space online, your going be bombarded with extra fees! They make you purchase a special lock, which you have no use for after the lease. They will try to charge for insurance, $11 monthly if you claim your property is under $1000, however you can refuse or use your own. There's an administration fee of $24 for which was also our monthly rental rate so I'm not sure if that's a coincidence or not. It is very secure, clean and friendly staff. The rate was better than 80% of other storage facilities even after factoring the additional fees. I'm just not a fan of their sneaky sales tactics one you arrive and that's a no-no for this retired business owner. Trust is worth 2 points in my seldom reviews. Note: When we were told about the additional fees, we started walking out the door and then we were told we could refuse the costly insurance or use our own. The lock should be an option not a requirement. Bring your own or use theirs, which it is a very good lock though.