US Patriot TacticalLeading supplier of military, law enforcement and tactical gear boots and clothing.
US Patriot Tactical (uspatriottactical.com) has 242 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Anthony M.
Alexa helped out so much. Would could come to the store game!!
Response from US Patriot TacticalJul 24, 2026
Thank you for the kind review! We're so glad Alexa was able to help and make your visit a great experience. Providing friendly, knowledgeable service is what we strive for, and we'll be sure to share your feedback with her. We appreciate your support and look forward to seeing you again soon!
Devin P.
Military member here. Was going to buy boots. No discount, signed up for the email and text subscription for 15% off… my item doesn’t qualify. Terrible. Honestly would’ve paid more for the boots but when you limit discounts thats shady to me so I’ll just pay full price on Amazon and get them tomorrow.
Response from US Patriot TacticalJul 24, 2026
Thank you for your feedback. We understand how frustrating it can be when a promotion doesn't apply to the item you're interested in. Our promotional offers do have exclusions, which are outlined in the offer details, but we recognize that can still be disappointing. We'd appreciate the opportunity to learn more about your experience and see if there's anything we can do to help. Please reach out to our Customer Service team at your convenience. Thank you for considering us, and we hope to have the chance to serve you in the future.
Stephen D.
Alexa was welcoming, knowledgeable, and made great recommendations. Highly recommend!
Response from US Patriot TacticalJul 24, 2026
Thank you for the wonderful recommendation! We're so glad to hear Alexa made such a positive impression. Providing knowledgeable service and helping customers find exactly what they need is what we strive for, and we're thrilled that Alexa delivered just that. We'll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again soon!
Z S.
Roxana knows how to help customers and will find out a way to help to the best of her ability. Highly recommend her support!
Response from US Patriot TacticalJul 24, 2026
Thank you for the kind words! We're thrilled to hear that Roxana provided such exceptional support. She truly cares about helping every customer and always goes the extra mile to find the best solution possible. We'll be sure to share your feedback with her. We appreciate your recommendation and look forward to serving you again soon!
Richard S.
Each time I visit this store on Camp Humphreys, Bonnie &/or Jonna always provide the utmost customer service & respect. They are courteous, knowledgeable & I appreciate the additional steps to assist customers. Hats off. Two of the best & I cannot thank them enough for what they do. - MSG S.
Response from US Patriot TacticalJul 10, 2026
Thank you for your kind words and for being a loyal customer at our Camp Humphreys store! We're thrilled to hear that our associates were able to consistently provide the exceptional service, respect, and support that make your visits enjoyable. They truly care about our customers, and it's wonderful to know their knowledge and willingness to go the extra mile have made such a positive impact. We'll be sure to share your recognition with them. Thank you for your support, and we look forward to serving you again soon.
Gabriel
Had some issues with a recent order, contacted them via their Facebook page and Haylee was able to get everything corrected. She went out of her way to ensure my issues were addressed and even upgraded the shipping on the corrected items. Thank you Haylee!
Response from US Patriot TacticalJul 10, 2026
Thank you for sharing your experience! We're sorry to hear there were issues with your order, but we're thrilled Haylee was able to step in and make things right. Going the extra mile to resolve concerns and ensure our customers are taken care of is exactly the kind of service we strive to provide. We'll be sure to share your kind words with her. Thank you for giving us the opportunity to help, and we appreciate your support!
Liz W.
The people working were great, but it was so hot in the store I couldn't stay long enough to try on boots. I always love going in to look around.
Response from US Patriot TacticalJul 10, 2026
Thank you for sharing your feedback. We're glad to hear our team provided great service and made you feel welcome during your visit. At the same time, we're sorry that the temperature in the store made your shopping experience uncomfortable and cut your visit short. We appreciate you bringing this to our attention, and we'll be sure to share your comments with the appropriate team. Thank you for your continued support, and we hope your next visit is a much more comfortable one so you can take your time browsing and finding the perfect pair of boots.
Stephanie D.
First, I will say, how dare this business treat military service members and their families so poorly when it comes to fulfilling orders and then not taking accountability for their mistakes pertaining to said orders!! We, as I can now see many others have also experienced, ordered uniform items for our son who is CURRENTLY in Advanced Individual Training in the Army. As most know, they do NOT have access to their phones (his platoon does not at all, per their Drill Sergeant), and do NOT have computers to use either, and families do NOT hear from their soldiers too often, if only by a letter sometimes. So we ordered for our son a uniform replacement with badges because he would not have the ready ability to do so himself. He needed it very quickly, so were satisfied that this company sent out the order within 3 days. He got it, and we did not find out for weeks later (via letter) that they only sent part of the order. They NEVER told us part of the order was sent and that the other part would still be sent! We had to email them, only for different customer "service" people to reply back that: "there is nothing we can do, because it's already being made", "we have no control over it now that it's been ordered", "the other part is on back order, so wait for it to be shipped in a month", and the excuses and deflection went on and on!! I informed them that not only did our son have to pay for this order and then not get it (they did not include the coat and badges), but he had to use his hard-earned money to buy one on base instead. So he's out double right now. I also told him that he will literally graduate before they ship out the rest of the order. Then someone else apologized and said he can just return it for a refund when he gets it. WHAT??? HOW IN THE HECK COULD HE DO THAT when he can't even call anyone??? Much less leave to go mail stuff back to U.S. Patriots! BOOOOOO. No bueno. Not the behavior of a "patriot" in my opinion either! UPDATE 7/10/26: A 5th person who I communicated with finally sent me an email apologizing and then offered to refund the whole order. That refund just posted to our account, so I wanted to update this review accordingly. I wish I had dealt with that person from the get-go, but glad that they did the right thing, even if it took some real effort and also disputing it with our bank.
Response from US Patriot TacticalJul 10, 2026
Hi Stephanie, Thank you for taking the time to update your review and share the full experience. We're very sorry for the frustration and inconvenience your family experienced during an important time for your soldier. We understand how challenging communication can be during training, and we recognize the added stress caused by receiving only part of the order and then having difficulty getting a clear resolution. While we're glad that a member of our team was ultimately able to review the situation, apologize, and provide a full refund, we understand that the process took far longer than it should have. Your feedback highlights opportunities for us to improve both our communication and the support we provide when unexpected order issues arise. We sincerely appreciate your son's service and your family's support of him during his training. Thank you for updating your review and giving us the opportunity to make things right. We wish your soldier continued success in his military career.
