usmed.comReviews of usmed.com

USMed was wonderful last year. This year they're beyond terrible. I have a prescription to receive test strips for twice a day from my doctor and haven't received enough to test twice a day. I also asked for a lancet device to hold the needle. I still haven't gotten that. I keep getting forwarded to somewhere in Asia and the people don't speak English well nor do they know the guidelines for Medicare. This company has gone to pot.

This saga has been going on since April 8th. I was to switch insurance companies on 5/1. US Med said they were not going to supply my Dexcom G6 sensors becuase I did not have insurance for 90 days from April 8th. Instead of giving me a months worth of supplies, they were going to deny me thrree months. After WEEKS of begging, they finally sent me three Dexcom G6 sensors. Now that it is after May 1st, I want to upgrade to the G7. I was told I had everything for them to ship out on the 1st. However, they never shipped. I called US Med, they said they need authorization. I called Carexentrix who emailed them to send over an authorization but they never did. Carecentrix customer advocacy team emailed US Med but they never responded, for three days, they never responded. Then, I called on 5/3 for an update. Someone from US med said I needed an updated prescription. I reach out to my endocrinologist who asked me to contact US Med for an updated order for them to sent the prescription request. I then call US Med back to have them send this information to my Endo, but then the person on the phone said I DONT need an updated prescription. I am at a loss here. I dont know what to do. Every time I call US Med I get a different answer. I have emailed THREE times without a response. The Carecentrix team just got off the phone with US Med who said they are experiencing "hiccups" but they're doing nothing to help me. My blood sugars are a mess without my sensors. I feel sick and nauseous because of you. you have lost my business and you're lucky I dont sue you.

Scam website FYI. One they sent the incorrect unlabeled meds to me. Along with missing 2 entire medications I ordered. Ghosted me as soon as I brought it up and their meds are wack aka not strong, not potent, likely not real. DO NOT ORDER FROM HERE

US MED - United States Medical Supply US Med has been my Diaetic med supplier for several years and has performed to my satisfaction. Within the last year, they have been borderline to completely unsatisfactory! 1. You cannot get a Customer Rep on the phone within 30-60 minutes 2. They tell you "If you do not wish to remain on Hold, press 1 and you will receive a callback from the next available Rep! I have used this 3 times and THERE HAS NEVER BEEN AN AVAILABLE REP! No call back! The Online chat tab has no Rep available! 3. JAN 31, I knocked my CGM reader into the toilet. It quite working. I called US Med and explained my panic as I average 7 readings per day, I explained that the replacement must be expedited. I was told my doctor must send a prescription for the replacement, this has been done 2 times as I called them and I was told She had not responded, which she had and sent them another response. It has now been 12 days and I have gotten nowhere!

Communication horrendous. I have been a customer of US MED for three years. They still do not have a record of my membership and participation in their purchase mail delivery program. I have called customer service and no less than five occasions to make sure my identification information and database was updated and they said it was fine. whenever I called in a return call, they have no idea who I am and give me a runaround. Customer Service needs more efficient system, especially when paying customers cannot be identified even after three or four years of membership.

US med has been a complete headache for me. I have been on the phone with them for hours and days since the end of December. Everytime I call it's always something different and some reps have horrible attitudes. I have 1 just 1 CGM for my son. That means if it's placed wrong, falls out... Anything happens to it, I have nothing. They took weeks to submit to the insurance for a prior authorization. They said they would expedite it but they did not. I have 10 days to figure out what to do if the insurance denies his CGM or how much the copay is. ( new insurance.) I have 10 days until I have to cross my fingers and hope my sons BGs do not go dangerously high or low in the middle of night. If I didn't have only 10 days I would find another company so Never ever have to deal with this company again, which will happen once I don't have only 10 days.

5 Star NOT! Thank You everyone for your review, Yesterday I almost signed up for diabetic sensor and supply's, I have enough problems with Walgreens I do not need to enter in to this nightmare, Thank you all for taking the time to write a review to save the rest of us poor souls from agonie.

Worse than worst in class service. Exorbitant hold times. Representatives will hang up on you if asked questions they prefer to not help with or try to find an answer. A representative’s job should entail making the experience of a patient as easy as possible, US Med reps make it their personal duty to make it as difficult for patients as possible. Representatives also give conflicting information and then lie about it when pressed, eventually hanging up (again). If I could give zero stars I most certainly would. Stay as far away from these hacks as possible. I hope they get audited for gross negligence and incompetence, as well as the worst customer service I have ever experienced in any field, that is the only way productive change can occur at this company.