usmed.comReviews of usmed.com

They consistently ship 90 days of supplies out, but 91 days apart. They can't seem to understand that 90 days doesn't always equal 3 months. So I have to go without supplies for sometimes up to 3 days. If you have any other option take it.

They are horrible at answering the phone I called two times and waited on hold for over an HOUR HORRIBLE. This is an emergency situation and it is impossible to get someone on the line just to speak to you about emergency medical situations regarding the Glucose Monitor. They don’t want to pay enough people to answer the phones or they’re just that horrible of a company that they don’t answer their phone.. this is why we and many other people don’t want to use US med at all

Did initial reorder mid October, it's November 9th, still no supplies! My last sensor will end in 24 hours.Can't reach anyone by phone.Emailed them,website has conflicting info.So, I called the insurance provider they then stayed on hold an hour as well. Complaint initiated by insurance company. US Med is B.S!

Well this review page would not let me write a review after touching one star Then I touched 5 star and review box magically appeared .I've been a customer for 3 years now.Orders are always late on average of 7 days.When you call customer support,you listen to the elevator music for hours some,we'll almost every time.Last Friday I was in this elevator for an hour and half.This morning I called at 9am est when they open for business. As of now it's an hour and 43 minutes and I'm still in that elevator waiting to talk to a human.Im calling for cancelation of account,no more of their cgm being late,canceling payments. And no more waiting in this elevater,being driven crazy by their elevator music.Customer service is horrible!but I'll stay in this elevator until my phone battery dies,or until I get their humans to answer my call Fed up and going to a much better company.By the way,they answer within a few minutes not hours*)

Late, late, late. Not reliable. Today I called US Med to inquire when my sensors would arrive and then asked the person on the phone if she could help me track my sensors, she hung up on me. This is the second shipment in a row that was late. My sensor session ended days before I received my new sensor.

Tried to buy meds that my dog takes for anxiety. Got texts from a phone number ID that says he's in Texas, and the website says they ship from the US, but he had me send the money to India. Western Union confirms that he picked it up. After I told him in text message that I didn't get the Fedex tracking number he tried to get me to send the same amount again and claimed that within 24 hours the first money transfer would be refunded to me. He called the problem "commercial ground block." I did not send a second transfer. So I lost $234 plus Western Union fees.

I have waited over 45 minutes on multiple numbers and still no answers. Because they sent me the wrong cpap supplies was the have done in the pass. So guess I will suck my other supplies until my rental from another supplier. Been with the for over 12 years and now I'm getting craped on. Bad service don't use them

On March 8, usmed called by computer to request sending out a refill of my Omni pods. I verified the order and proceed to wait 2 weeks with no delivery. Now I am out of pods with no way to deliver my insulin. I called usmed to find out about my order and got some guy who dropped the phone before greeting me. I gave him my info and requested to know why my pods haven't arrived. I was put on hold for 20mins before I called back. I spoke to the same rep who appeared annoyed after I called him out for leaving me on hold. I was put on hold for another 15mins before being hung up on. I decided to call back the following day and got a woman service rep. She was more sympathetic and put me on hold while she looked for my order. She kept checking back every 5 mins for over 25 mins. She finally returned and told me the pharmacy personnel looked but could find no record of my physician sending the renewal prescription over. I contacted my physician's office and was told they not only sent the first approval, but sent a second approval on March 31, 2023, so I allowed a few days for usmed to confirm and send the pods. By this time, it was April 4. April 12, I called usmed again and was given the same run around again before being told they never received anything from my Physician. This went on for nearly a week. (My Physician had already prescribed me emergency syringes so I can't take my insulin). Now its April 17, I had an appointment with my Physician whose staff showed me the letters sent to usmed over the past month. Before being seen by my physician I called usmed and was put on hold by a woman service rep 10 mins before my Dr. came in to see me. The entire time during my exam I was still on hold (on speaker). My Dr. was wrapping up my visit when we heard a male rep voice over the phone and within a couple of seconds hung up. I called my provider and changed to a new pharmacy. THIS COMPANY SUCKS!!!