usmed.comReviews of usmed.com

Problem after problem with this company. Perhaps new management? Phone calls seem to go to India. They hung up on me. And did not call back. US MED is the problem with America.

I ordered a part for my medical decompression table and paid $142 for next day air because I had 20 patients scheduled for that table the next day and 30 patients the day after that. I placed and paid for order Wednesday afternoon and was told it would go out that day! Next day I checked ups tracking and they said the package has not been picked up yet! I checked the next day after that and again ups said they have not picked up package yet! I called customer service and spoke to man named John. He was so rude that I asked for the name of his supervisor. He told he was the supervisor! He told me that they don’t know where my package is!!!!! If I had read reviews on this company I never would’ve used them. I was told by this John he would get back to me today. I’m still waiting!!!! I tried to call him twice and he won’t pickup the customer service line? I have now called my cc company to dispute the charges and I ordered the part from a different company 2 day express and I’m saving over $100!!!!! This is the worst customer experience I have ever witnessed in my 36 years in practice! Don’t use this company!

I am having billing problems. I had autopay for $51 and change per month for my CGM Somewhere along the line, they stopped deducting payment. Then out of nowhere, took 3 months payment, one time, four months . This month they took 3 months payments twice. When questioned they say it was for arrears? I feel I am being scammed on my payments no place to discontinue autopay.

This company is horrid and I can't recommend enough staying away from them. DO NOT USE THIS COMPANY. You can't get supplies when you want them. When you find another provider who is not terrible, they just send you supplies when you did not order them. DO NOT USE THIS COMPANY.

TLDR: Nightmare! Stay away!

USMed refills sensor orders with 6 sensors with 14 days life. That is 84 days and also as far as I can tell counts the 6 day 'shipping" as part of the '90 day' order. My 84 days expired and USMed will not ship until the 85th day. In addition, I required a CT scan for kidney stones and the sensor was removed 3 days early. This means for 6-7 days after the 84th day no sensor readings. It was suggested I call Abbott and they said that I should purchase additional supplies at a drug store. I am no longer a customer. They are interested in money only.

A billing nightmare, was told right before a refill for crucial diabetic supplies that I owed 1400 for the LAST shipment 3 months ago (I've always had services covered in full with insurance) and then every payment I made didn't actually apply to my balance and they were unable to address. Stay away, they price gouge and are grossly incompetent with any billing/payment matter, as well as shipping.

The worst customer service. Transfer, make excuses, don't take responsibility. These are life saving medical devices. No tracking information is being emailed. When you call the customer service line I have been transferred or promised a call back 6 times today alone. Still haven't heard from anyone. Spent a total of 2 hours on hold. Unacceptable....