usmed.comReviews of usmed.com

Use someone different. I have been working at getting a replacement monitor for eleven days. They claim to be waiting for information from my doctor, but my doctor says they have never been contacted. When I requested to speak to management after more than a week, one hung up and the other said they would call me back, but didn't. I have had them for years without any trouble, but it is a nightmare at this point in time. You speak to a different person every time, have to start at beginning each time and get different answers each time. I am on a different insulin (insurance changed it), have no way of following my glucose levels. I began calling Jan 19th and 11 days later am still at ground 0. No accountability, no attempt to fix their issues, no call back and as much as they try, no excuse. I wonder how many deaths they are responsible for every single day.

I was told my Libra freestyle was being shipped dec 24 then Jan 2 then was informed didn’t have paperwork from the doctor but the doctor office sent it. Completely ran out of sensors! Call and one tells one thing and then another tells something else! Can’t talk to a supervisor, must not have one! I am going to call better business, Medicare and BlueCross C-Plus tomorrow! I take 2 different insulins and have LOW BLOOD SUGAR spells 2/3 times a week! They don’t seem to care!!!!!!

I was referred to US MED after my original pharmacy closed, and getting my Dexcom G6 sensor and transmitter has been an ongoing nightmare. I’ve been waiting for over two weeks and have been bounced from one department to another with no accountability or clear answers. I keep being told my supplies have been “processed,” yet no one can explain why FedEx hasn’t picked them up. I’ve been promised overnight shipping multiple times, but nothing has shipped. Because of this, I’ve been without a sensor for several days. This is not a minor inconvenience — it’s a serious medical issue. Not having continuous glucose monitoring feels like living blind. I’m forced to rely on finger sticks every 15 minutes out of fear of dangerous blood sugar swings. The stress and anxiety this has caused are completely avoidable and unacceptable. All I can say is this company sucks!!!

This company contacted me about diabetes supplies. I thought my doc referred me but they said I filled out something online which I did not. They never sent diabetes supplies. I went weeks without supplies. Every time I called I got different answers saying it was still processing, it had shipped, it was about to ship but I was never able to get tracking. I spent hours being transferred between people, being hung up on after long holds and then finally being told the company didn't provide supplies for my meter, one of the most popular on the market. I feel like I was scammed for medical info.

Such a frustrating experience. For weeks they told me the doctor’s prescription was incomplete, but she even showed me she had included all of the required information. She tried 3 times until we both gave up and I switched to another company who sent me my equipment within a few days. I think that the outsourced customer service agents tried their best but really had no idea how to help.

My husband has been without his CGM supplies for almost 2 months now. US Med indicated early in July that they needed medical records from his endocrinologist. His endocrinologist sent these records over; however they "expired" according to US Med. How does a diabetic's medical records "expire"? That doesn't make any sense. Turns out US Med requires medical records every 6 months; and the visit that the Endocrinologist sent was from Feb 2025. They neglected to inform us of that until I started to reach out via chat in mid August. My husband did have an appointment in May 2025, but they didn't send those notes. I had them send those notes today, however US Med indicates that it takes 24-28 hours to receive a fax. They are the worst! They do not have any understanding of diabetes, and their workflows are slow and inefficient. Their portal is a joke and unreliable. It has stated that the CGM supplies are scheduled to ship 8/20, which is actually 8 days ago, and according to their customer service team hasn't even shipped anything yet because they are waiting for the fax.

I would give zero stars

We shall see if the equipment is good. As of yet not real impressed with their agents. Dealt with 2 1st didn't listen to me much 2nd one apparently was in a rush just hung up on me.