US LivingsReviews of uslivings.com

I repeat: DO NOT ORDER FROM THEM. This is seriously the worst company I've ever dealt with in terms of customer service. As mentioned in my previous review, we ordered a coffee table from them which was actually a Christmas gift from my mother-in-law. All of us have tried numerous times getting a hold of the company to get a replacement, and they finally got back to my mother-in-law via email after asking her the same series of questions they had asked me weeks ago (what's the issue, describe it in detail, send pictures...ALL of which I had already done). Finally, they told her that they had scheduled a new delivery time for yesterday between 12 and 5, but gave absolutely no other information. No detail as to whether they were replacing the entire coffee table or just the faulty piece, no phone number, no confirmation number, nothing. So I stay at home all afternoon waiting and...to no one's surprise...NOTHING. No delivery, no phone calls, no emails, nothing. And, not surprisingly again, no one can get ahold of anyone from the company. Check their BBB ratings for the truth (hint: they have a D rating). They don't have a Yelp page, and instead have this "trustpilot" account that most people are unfamiliar with...take that as a warning. Finally, to whomever it was from the company that responded to my last review, our order info is below, however at this point the only thing that would be acceptable in my opinion is for the table to be picked back up and a full refund issued: product number CO702508 Invoice #6172

Would not recommend this unprofessional company to anyone.

Nice couch.. And classy

Sofas came a little bit late. But they were in a very good condition. Awesome options to buy furniture at a reduced rate.

The prices and quality are good, however it took 3 weeks to get our free delivery. The first delivery appointment was two weeks after my purchase and no one showed up. We called to confirm the day of the delivery the time they were coming . The driver never called or came. I spoke to someone the next business day and was not able to get another delivery until the next week! Customer service apologized for the inconvenience and offered us two free lamps out dated lamps without any color choices. I'm not sure if I would want to wait almost a month for another purchase. We are only an hour away from their location.

Wrong parts, damaged furniture, and they offer me a discount on future furniture. Not the way to do business.

I am very impressed with the black leather sectional sofa that I purchased from Yes Furniture. The owners are very actively involved in the day to day operations and they went out of their way to make sure I was completely satisfied with my purchase. I highly recommend this company to all.

Reviewing just on the delivery and customer service aspect. Absolutely horrible communication. Had to call seven times before I was even able to talk to somebody. Emailed and left voicemails that weren’t returned promptly. Finally got through to talk to someone to just hear the same thing that was emailed to me in my confirmation email. Was told I would get a call 24 hours after placing the order. Did not. Haven’t even gotten my couch yet but now I’m nervous it’s going to be just as bad quality as their customer service. Hopefully I’ll be happy with my couch but either way I will most likely not order from here again due to poor communication with their customers.