US LivingsUS Livings is listed under Furniture Stores in Chino, California.
US Livings (uslivings.com) has 230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 9 reviews with 2 stars · Clear filters
customer
Wrong parts, damaged furniture, and they offer me a discount on future furniture. Not the way to do business.
Response from US LivingsDec 30, 2017
We are sorry to hear about this. Occasionally items will come from the manufacturer defected and we standby out warranty when they do. Please contact our office via phone or email and provide your order ID number, a service member would be happy to help resolve this for you. Thank you, Yes Furniture
Samantha S.
Reviewing just on the delivery and customer service aspect. Absolutely horrible communication. Had to call seven times before I was even able to talk to somebody. Emailed and left voicemails that weren’t returned promptly. Finally got through to talk to someone to just hear the same thing that was emailed to me in my confirmation email. Was told I would get a call 24 hours after placing the order. Did not. Haven’t even gotten my couch yet but now I’m nervous it’s going to be just as bad quality as their customer service. Hopefully I’ll be happy with my couch but either way I will most likely not order from here again due to poor communication with their customers.
Response from US LivingsDec 30, 2017
Hi Samantha, Thank you for allowing us to resolve the issue for you. We work hard to ensure customer satisfaction. Thank you for your purchase, Yes Furniture
customer
This would of been a five star or more if they would of set up my couch
Response from US LivingsNov 11, 2017
Hi Customer, It is within out service policy to do an in-home delivery - assembly is not included We apologize for any miscommunication, if you have questions regarding setup, please contact our sales reps. 818-206-6227
Kim
Edit: Talked with the owner. They will be delivering in 2 weeks. Hopefully there will not be any more delays! --- I made an order over a month ago (almost 2 months now) and the item still isn't delivered. They emailed me saying the item I ordered was not in stock while they website does not say so. Why isn't the website up to date with the stock status? At first they take days to reply to my email but now they completely ignore my emails. I even tried calling and leaving messages many times but they never get back to me. I've waited too long and it's disappointing. I was supposed to have received my table set but instead we have to go without a dining table for over 2 months. I want my refund now. Avoid buying from this website if you have the choice, or you might potentially lose your money.
Response from US LivingsJul 21, 2017
Hello Kim, The owner has tried to reach out to you a few times and has left you a message. We apologize for the delay in returning your call, we've been a bit short staffed these last couple weeks. Please contact the owner back when time permits. We hope to hear from you soon. -Yes Furniture Team
PL
The ordering and delivery process was easy. Hassle free and could not have asked for a better experience from that aspect. The piece was also fairly easy to assemble alone. Unfortunately, the couch is incredibly uncomfortable. Will not be buying my next couch this way.
Response from US LivingsNov 12, 2016
Hello Patrick, We are so sorry to hear that you are unsatisfied with the product. Did you happen to contact the customer service department back in June when you purchased it? It may be a result of a manufacturer defect. We understand if you decide not to purchase any furniture online next time but if you do want to buy from us we can offer our help to pick out the best furniture we carry and also ones that suit your taste as well. We will continue to strive for customer satisfaction and offer you some sort of a discount on your next purchase with us. -Yes Furniture Team
Shanie G.
I wanted to order a couch that I saw somewhere else, that was no longer available. I had taken a picture of it and googled it and it came up on this site. I was grateful that I could find it. From the moment it was out of the box the ottoman seemed much softer (u sink into it) than the rest of the pieces. After putting it together, I was right. After about 3 months the couches lost their bounce so to speak, they started to sag (My previous couch lasted almost 7years!). Currently almost 10 months in, the cushions come apart from the set very often and I keep having to push the lounge part together. I have to say that even though delivery was late due to an "incident" on the freeway, the guy who delivered it was so polite and amazing! It was past 9pm, but he was great!
Response from US LivingsNov 10, 2016
Hello Shanie, Thank you for your honest review, we appreciate it. Shanie, this unfortunately sounds like a manufacturer defect that we could have taken care of within our 60 day manufacturer warranty. Did you happen to contact a representative about this back in March/April of your purchase? -Yes Furniture Team
Kelmel
Timely delivery but poor quality materials.Ordered a low cost sectional was ripped and broken within a month.
Response from US LivingsNov 4, 2016
Hello Kelmel, We're so sorry to hear about your sectional. Have you contacted our customer service department to get that fixed for you? If you have not, please email us some photos of the damage along with your order number to [email protected] and we'll get this resolved for you! -Yes Furniture Team
Carole C.
Furniture arrived late 1 week, leg to couch was messed up and the dining room chairs had screws and parts missing I won't be buying anything else from this company!
Response from US LivingsNov 1, 2016
Dear Carole, We are sorry for the way you feel about our company. Our records show that your order was delayed for a week for it being out of stock. Our records also indicates, David, one of our managers did contact you and worked on scheduling you for the following week and you did request a later delivery window. Although, that was out of our time window, we did honor that time and showed up on time. We had to wait for you to arrive and that delayed all the orders after you, but we made sure to have the driver wait no matter how long so you get your item on time. We did try our best to service you on your time. We do offer warranty and we will contact you on Monday to replace the leg and get the screws you are missing. We do apologies for the bad experience and we love to work with you to resolve this matter. Sincerely, Yes Furniture Team