customer
Great overall experience
Great overall experience! This is my second time using them and I love my furniture. Service was wonderful, with the exception of a 1 week ship delay. Other than that, it was perfect!

US Livings is listed under Furniture Stores in Chino, California.
US Livings (uslivings.com) has 230 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 28 reviews with 4 stars · Clear filters
customer
Great overall experience! This is my second time using them and I love my furniture. Service was wonderful, with the exception of a 1 week ship delay. Other than that, it was perfect!
Westminster, Ca C.
At first delivery, they came to my house but forgot to bring the sofa. The truck driver apologized for that. Second time they came on time and with the sofa. It was kind of funny but so far the service was good and the product is good with the price.
Monique M.
I have a story in regards to my experience. I was thrilled to get a good deal on a chest and so I ordered. It showed up but when we opened the box, it was damaged on the top corners. So, I called the following day to see about getting a replacement. This led to many phone calls to them just trying to get a replacement and the free lamp (since I ordered online). It took 3 weeks to a month to get it resolved but only because 1) they had to get one shipped from the factory and 2) they only deliver to Santa Barbara on Thursdays. Once everything got squared away, the owner delivered the replacement to me, gave me 2 lamps for my trouble and worked with my schedule on the day of delivery and apologized for the inconvenience. I am happy with the product and the outcome. It looks really nice and we didn't have to put it together except for putting the handles on the drawers. I would definitely buy more furniture from them and plan to in the future! Thank you Yes! Furniture
LUCIA A.
Great furniture! Nice quality, there were a few hiccups with the delivery but the owner gave us free lamps to make up for the inconvenience. Very nice person I hope he hires more people like himself. It was a pleasure dealing directly with him. When I needed a refund because of a change of furniture, he made sure I got it in a timely fashion.
Samantha Z.
I'm hoping to get a response here since no one is calling me back from my voicemails or answering the phone in Phoenix. I ordered furniture basically for my entire house I just bought. I was so excited for them to come in on the 15th of July. Only to get a phone call that day or the day before saying it all got "stuck at the port" and wouldn't be delivered until the 29th *maybe.* I tried calling to see if there was anyway to rush or schedule it early since family was coming by or get some questions answered and have received no response. I'm a little worried they will never come in and I'm tired of sitting on my floor all the time and having nowhere to eat! Update 7/24/17 After no response from my voicemails i started calling again. I got a hold of one of the offices finally and the woman reassured me that the furniture was coming on the 29th of this month. I'll update then. Update 8/2/17 Our furniture arrived at 8:30 am on 7/29. It took about 2 hours for my husband and I to put together a leather sectional, a dining table/4 chairs, and a coffee table with 2 side tables. All seem high quality and no defects that we noticed. We are upset we had to wait a month for our furniture and that not all of the phone numbers under "customer service" work, but overall we are pleased with the purchase.
Kaidan E.
Yesterday I posted a 1 star review and voiced that I thought Yes Furniture might be a scam. After posting here and leaving a message on the phone number associated with my American Express order, I received a call back from them finally. I was told that they were having troubles with their phones (I called three different phone #'s in three different cities and got no response). He conference called me in with a woman who could give me updates on my order and he refunded me some money as a goodwill gesture. I appreciate that though all I really wanted was to know that I wasn't taken by a shady online company. Supposedly my order will arrive next week. I will only update this posting if it doesn't.
ZZ
Great pricing, but not enough selections.
Mr. & Mrs. A.
AT FIRST WE WERE CONCERN ABOUT ORDERING FROM YESFURNITURE. #1 THEY ARE A NEWER COMPANY, #2 WE DIDN'T KNOW THE QUALITY OF THE FURITURE. WE WENT WITH OUR GUT FEELING & THE GREAT REVIEWS YES FURNITURE ALREADY HAD, AND WHEN WE PLACED OUR ORDER YESFURNITURE CALLED US TO CONFIRM OUR ORDER & TO GET PAYMENT FROM US. THEY WENT OVER EVERYTHING AND WHAT TO EXPECT. FOR SOME REASON I REALLY LIKED THAT & FELT IT WAS VERY PROFESSIONAL. WE PLACED OUR ORDER & RECIEVED IT IN 1 WEEK. THE DRIVER ALSO CALLED A HALF HOUR BEFORE DELIVERY TO NOTIFY US HE'D BE THERE. I REALLY LIKED THIS BECAUSE IT GAVE US 30 MINUTES TO MOVE OUR CARS & HAVE A SPOT FOR THE MAN TO DROP OFF OUR BED. EVERYTHING DID COME IN A BOX. WE DID HAVE A FEW BOXES THAT WERE DAMAGED... WE WERE A LITTLE WORRIED ABOUT OPENING THE BOX BUT WE DID & STARTED TO BUILD IT. IT WAS REALLY EASY TO PUT TOGETHER & IT WAS VERY NICE & SOLID... WE WERE SHOCKED FOR THE PRICE WE PAID & THE QUALITY WE GOT. WE HAD ONE DENT ON OUR HEADBOARD FROM WERE THE PACKAGE WAS DAMAGED BUT WE ASKED EACH OTHER CAN WE LIVE WITH THIS?? WE AGREED YES. THE OTHER DAMAGE WAS ON ONE OF OUR DRAWERS UNDER OUR BED. IT LOOKED AS IF SOMEONE HAD PUNCHED IT.. LUCKILY IT DIDN'T EFFECT OUR BED NOR COULD ANYONE SEE IT SO WE WERE OK WITH KEEPING IT. OTHER THAN THAT WE LOVE OUR NEW BED & NIGHT STAND. WE'RE AMAZED ON THE QUALITY & ARE DIFFENTLY GOING TO RECOMMEND FRIENDS & FAMILY.
Response from US LivingsDec 6, 2016
Hello Mr. & Ms. Allen, We are so happy to hear how pleased you are with our company! We appreciate your honest review and letting us know how your experience was. Thank you for your positive feedback! We hope to have you as a customer again in the near future! Also, Thank you very much for the recommendations! -Yes Furniture Team