U.S. Immigration Support is a private agency assisting with U.S. Electronic Travel Authorizations through expert review and personalized support. We welcome genuine feedback to help improve our website and service.
U.S. Immigration Support (usimmigrationsupport.net) has 22 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
usimmigrationsupport.net
Website
usimmigrationsupport.net
Category
Travel Agencies
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: February 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
DO NOT USE. This company does not make it clear that they are a third party and nowhere does it state the amount they are charging you. I am now trying to get a refund and cancel my application. I am embarrassed that i fell for this scam.
Response from U.S. Immigration SupportSep 26, 2025
Thank you for sharing your feedback. We strive to be fully transparent by including clear disclaimers on our website stating that we are a private travel assistance company helping customers complete their travel authorizations. Additionally, our processing fees are clearly displayed at various stages throughout the application process, including the payment page, so customers can make informed decisions.
We are sorry for any confusion this may have caused. At this moment, we are unable to locate your order based on the information provided. If you have already contacted our support team, they will be reaching out to assist you with your cancellation. Please be assured that we honor our refund policy in all applicable cases.
If you have any further questions or concerns, please don’t hesitate to contact our customer support team—they will be happy to assist you. Safe travels! ✈️ 🙂
WL
WONJUN LEE 뀰.
It is expensive.
Like other reviews, we provide services at an absurd price
I want a quick refund
I'll edit it
My refund didn't exceed 10 minutes. It's really fast..
Response from U.S. Immigration SupportSep 25, 2025
Thank you for your feedback!
We are glad to hear that you received a quick resolution and that our team was able to address your concerns promptly. We always strive to provide responsive and professional support, and we’re happy we could assist you quickly in this case.
We also want to reassure you that we honor our refund policy in all applicable situations, and your satisfaction is important to us. Your transaction was canceled and your credit card was not charged.
If you have any further questions or need additional assistance, our support team is available 24/7 and always happy to help. Safe travels! ✈️ 🙂
LU
lucy
Copycat site
The paid advertising on Google led me to believe this was the official ESTA website via Govt. Though the below comments from the provider state that they advertise they're not the official partner, it is not made entirely clear, and it doesn't say how much you're charged until you're made the payment. I emailed 5 minutes later to request a refund but haven't heard back.
Response from U.S. Immigration SupportSep 17, 2025
Thank you for sharing your feedback — we truly value your input and the opportunity to clarify your concerns.
You are absolutely right — we are not the government, and we are a private travel assistance company that supports travelers with their ESTA applications. We do make this distinction clear in our homepage disclaimer so that customers are aware of our role from the start of the process.
Additionally, our service fee is disclosed at several points throughout the application process, including on the payment page, ensuring that customers have the full details before submitting their order.
Based on the information provided, we’ve been unable to locate your order in our system. If you have already contacted our support team, please know they will be in touch shortly to assist. We will gladly help resolve this for you.
We are committed to providing responsive, professional, and helpful support at every stage, and we are here to ensure you have a positive experience. Safe travels!✈️ 🙂
SD
Sophia D.
Misleading site — hidden fees and no verification checks of existing ESTA status
I applied for an ESTA through this website, which is deliberately presented like an official government portal. I was unknowingly charged £102.47, an amount that was never transparently disclosed during the application or payment process; it only became clear afterwards via my bank charge, and even the confirmation email failed to mention the fee. The official US Gov ESTA costs only £17.
The website made no attempt to verify whether I already held a valid ESTA — even though the official U.S. portal allows anyone to check instantly with passport details and date of birth. My ESTA was valid until April 2026. A genuine support service, especially one advertising “U.S. visa experts” and charging over six times the official fee, would have flagged this before taking payment. Instead, I was billed more than £100 for a duplicate application I did not need.
I have contacted the company to request a full refund under the policy stated on their website. Given the lack of transparency and the failure to prevent duplicate applications through basic verification, I consider this a misleading service and expect a prompt resolution.
Response from U.S. Immigration SupportSep 10, 2025
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating this situation must have been for you.
We’d like to clarify that we are a private travel assistance company that helps travelers complete and submit their ESTA applications. We are not affiliated with any government agency, and we make this clear through disclaimers on our homepage and throughout the application process.
In addition, our service fee is disclosed at several points, including the payment page, so that users can make informed decisions before completing their application. We also outline this information in our terms and conditions, which are available prior to submission.
Please note that we only charge customers whose applications have been approved, and we honor our refund policy in accordance with the terms published on our website.
At this time, we have been unable to locate your application in our system based on the information provided. To assist you further, we kindly encourage you to contact our customer support team with your order number and the email address used during the application. Our team is available 24/7 and is fully committed to providing support every step of the way.
We sincerely appreciate you bringing this to our attention and are committed to providing clear, responsive, and professional service.
We hope to resolve this promptly for you and wish you all the best in your travels.
KG
Kayleigh G.
Be careful of this website it’s a third party site
Absolutely disgusted in this website thought I was applying for an esta through the esta website as it was the first one come up on google but this is not a government website didn’t tell me how much it was charging me when I processed the application were it should of only cost £15.58 for an application this website charged me £103.13 money that I don’t have to spend extra on this as this is a MASSIVE difference in what an esta application costs fell like I have been scammed from this site
Edited After this said the company was very quick with there response and give me a full refund
Response from U.S. Immigration SupportSep 9, 2025
Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience.
You are absolutely right in noting that we are not a government website. We are a private travel assistance company that offers support services for electronic travel authorization applications, including 24/7 customer service, application review, and timely processing. We make this distinction through disclaimers displayed on our website.
Regarding pricing, we understand your concern. Our service fee is clearly outlined prior to submission, and they reflect the comprehensive assistance we provide. We only process payment for applications that are approved, and we always honor our refund and cancellation policies.
In your specific case, we can confirm that your transaction was successfully cancelled, and no charge was made to your credit card.
If you have any further questions or need additional assistance, our customer service team is available and ready to help. We are committed to providing responsive and professional support at every step. Safe travels!✈️ 🙂
VL
Victoria L.
Scam not government website but parading as one
I searched for ESTAs in google after not being able to use the government app like the rest of my party, (as my passport chip is damaged) and the search took me here. Not a government website for ESTAs and they charge £103 whereas the official US government site charges £16.
Absolutely disgraceful, doesn’t even give you a cost when you’re processing the application. Very shady indeed and I’m absolutely fuming to have wasted a valuable £87 when times are hard at the moment.
Response from U.S. Immigration SupportAug 29, 2025
Thank you for your feedback. We apologize for any confusion and appreciate the opportunity to clarify.
You're absolutely correct in pointing out that we are not a government website. We are a travel assistance company dedicated to helping customers navigate the visa application process with greater ease. We strive to maintain transparency at every step by providing clear disclaimers about the nature of our services and associated fees, which are presented before any payment is submitted.
Please rest assured that only approved applicants are charged, and we fully honor our refund policy in all eligible cases. In your case, we can confirm that our processing fees were cancelled and that only the applicable government fees were charged.
If you have any further questions or need additional assistance, our customer service team is available and happy to help. We are committed to providing responsive and professional support every step of the way.
Safe travels! ✈️🙂
PJ
Per J.
They charged 100USD instead of 21
They charged 100USD instead of 21, which is the official fee. However I got my ESTA just a day after the application form was finnished.
Response from U.S. Immigration SupportAug 27, 2025
Thank you for choosing our services. We are pleased to hear that you received your ESTA in a timely manner. Should you have any questions or require further assistance, please do not hesitate to contact our support team. We are always here to help. Safe travels! ✈️ 🙂
WI
William
copycat rip off site
I searched for estas in google and they took me here. Not an official website for estas and they charge £100 whereas the official US government site charges £16.
Response from U.S. Immigration SupportAug 20, 2025
Thank you for sharing your feedback. You are absolutely correct in pointing out that we are not an official government website. This is clearly stated through disclaimers on every page of our website, as we operate as an independent visa processing agency.
Our service fees are higher than the government’s because we provide added value, including 24/7 multilingual customer support, guidance throughout the application process, and careful review of each submission to minimize errors and delays. Many travelers find this extra assistance reassuring and convenient.
May I kindly ask if you purchased our visa processing service? If so, and if you have any questions or concerns, please don’t hesitate to contact our customer service team—we’re always here to help.
We appreciate your feedback and wish you safe and pleasant travels. ✈️ 🙂
