U.S. Immigration SupportReviews of usimmigrationsupport.net

Response from U.S. Immigration SupportDec 16, 2025

We are sorry to hear that your experience on our website did not meet your expectations. Our website states that we are a private company, independent from any government agency. This information is made available through multiple disclaimers across the site to help customers understand the nature of our services. We could not locate your application in our system. If you submitted an application through our website and have any concerns, we encourage you to contact our customer service team.

Response from U.S. Immigration SupportOct 11, 2025

Thank you for sharing your experience. We’re sorry to hear about the confusion with our website. Please know that we are not the official government site, but a private travel assistance company. We do have clear disclaimers on our website explaining this, as well as information about our processing fees. However, we completely understand that during stressful times, it’s easy to overlook details like this. We want to assure you that we fully honor our refund policy. Your transaction has already been canceled, and your card will not be charged. If you have any other questions or need further assistance, our support team is always here and happy to help. Wishing you safe travels ✈️ 🙂

Response from U.S. Immigration SupportOct 5, 2025

We’re sorry to hear that your experience did not meet your expectations. Our website provides private application assistance and clearly states that we are not affiliated with any government authority. This information is displayed in several places throughout the website to ensure transparency about our role and service fees. We were unable to locate your application based on the information provided here. If you submitted an application through our website and would like to request a cancellation or refund, please contact our customer service team — they’ll be happy to assist you right away.

Response from U.S. Immigration SupportOct 5, 2025

We’re really sorry to hear that your experience on our website didn’t meet your expectations. Just to clarify, our website does indicate that we are a private company and not affiliated with any government agency. This information is shared through multiple disclaimers across the site to help ensure transparency for all our customers. At the moment, we haven't been able to locate your application in our system. If you did submit an application through our website and have any concerns, please don’t hesitate to reach out to our customer service team — we’ll be happy to look into it and assist you further.

Response from U.S. Immigration SupportSep 29, 2025

Thank you for taking the time to share your feedback. We're sorry to hear that your experience on our website did not meet your expectations. We would like to clarify that we are a private travel assistance company, independent from any government agency. This is clearly stated on our website through multiple disclaimers placed across various sections, including during the application process. Our goal is to ensure transparency so that customers can make informed decisions. Based on the information provided, we were unable to locate your application in our system. If your husband submitted an application through our website and has any concerns, we encourage you to contact our customer service team directly with the application or order details. We’d be happy to assist and review the request, including the refund inquiry. We take these matters seriously and are committed to addressing any misunderstandings or concerns promptly.

Response from U.S. Immigration SupportSep 28, 2025

We are sorry to hear about the confusion and frustration you experienced with our website. Thank you for giving us the chance to clarify things. You are right—our site is not the official government website. We are a private travel assistance company that is here to help make the visa application process easier by offering personalized support. We do our best to be clear about this throughout the site, including the details about our service fees. Please know that we take your concerns seriously. We have already canceled your transaction, and your credit card has not been charged. If you have any other questions or need further assistance, please don’t hesitate to reach out to our support team. We’re here for you every step of the way and want to make this right. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 26, 2025

Thank you for sharing your feedback. We strive to be fully transparent by including clear disclaimers on our website stating that we are a private travel assistance company helping customers complete their travel authorizations. Additionally, our processing fees are clearly displayed at various stages throughout the application process, including the payment page, so customers can make informed decisions. We are sorry for any confusion this may have caused. At this moment, we are unable to locate your order based on the information provided. If you have already contacted our support team, they will be reaching out to assist you with your cancellation. Please be assured that we honor our refund policy in all applicable cases. If you have any further questions or concerns, please don’t hesitate to contact our customer support team—they will be happy to assist you. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 17, 2025

Thank you for sharing your feedback — we truly value your input and the opportunity to clarify your concerns. You are absolutely right — we are not the government, and we are a private travel assistance company that supports travelers with their ESTA applications. We do make this distinction clear in our homepage disclaimer so that customers are aware of our role from the start of the process. Additionally, our service fee is disclosed at several points throughout the application process, including on the payment page, ensuring that customers have the full details before submitting their order. Based on the information provided, we’ve been unable to locate your order in our system. If you have already contacted our support team, please know they will be in touch shortly to assist. We will gladly help resolve this for you. We are committed to providing responsive, professional, and helpful support at every stage, and we are here to ensure you have a positive experience. Safe travels!✈️ 🙂