U.S. Immigration Support is a private agency assisting with U.S. Electronic Travel Authorizations through expert review and personalized support. We welcome genuine feedback to help improve our website and service.
U.S. Immigration Support (usimmigrationsupport.net) has 22 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
usimmigrationsupport.net
Website
usimmigrationsupport.net
Category
Travel Agencies
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: February 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Like other reviews, we provide services at an absurd price
I want a quick refund
I'll edit it
My refund didn't exceed 10 minutes. It's really fast..
Response from U.S. Immigration SupportSep 25, 2025
Thank you for your feedback!
We are glad to hear that you received a quick resolution and that our team was able to address your concerns promptly. We always strive to provide responsive and professional support, and we’re happy we could assist you quickly in this case.
We also want to reassure you that we honor our refund policy in all applicable situations, and your satisfaction is important to us. Your transaction was canceled and your credit card was not charged.
If you have any further questions or need additional assistance, our support team is available 24/7 and always happy to help. Safe travels! ✈️ 🙂
KG
Kayleigh G.
Be careful of this website it’s a third party site
Absolutely disgusted in this website thought I was applying for an esta through the esta website as it was the first one come up on google but this is not a government website didn’t tell me how much it was charging me when I processed the application were it should of only cost £15.58 for an application this website charged me £103.13 money that I don’t have to spend extra on this as this is a MASSIVE difference in what an esta application costs fell like I have been scammed from this site
Edited After this said the company was very quick with there response and give me a full refund
Response from U.S. Immigration SupportSep 9, 2025
Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience.
You are absolutely right in noting that we are not a government website. We are a private travel assistance company that offers support services for electronic travel authorization applications, including 24/7 customer service, application review, and timely processing. We make this distinction through disclaimers displayed on our website.
Regarding pricing, we understand your concern. Our service fee is clearly outlined prior to submission, and they reflect the comprehensive assistance we provide. We only process payment for applications that are approved, and we always honor our refund and cancellation policies.
In your specific case, we can confirm that your transaction was successfully cancelled, and no charge was made to your credit card.
If you have any further questions or need additional assistance, our customer service team is available and ready to help. We are committed to providing responsive and professional support at every step. Safe travels!✈️ 🙂
CB
Clarissa B.
help was good
help was good. got help fill my application
Response from U.S. Immigration SupportJul 25, 2025
Thank you for choosing our eVisa application service! It was a pleasure assisting you, and we appreciate your trust in our service.
TC
Tzoor C.
Misleading site
I rushed to pay 120USD and than i understood this is not an official website - very misleading website!
I asked for refund and now waiting for thier response.
Update:
After 30 minutes got an email back with the approval for the refund.
Response from U.S. Immigration SupportJul 21, 2025
Thank you for your feedback. Our mission is to offer a transparent and reliable service for travelers who choose to receive assistance with their visa applications. As clearly stated across our website, we are a private company and operate independently from any government authority. This is communicated through multiple disclaimers to help visitors understand the nature of our services.
We also ensure that all processing fees are clearly displayed throughout the application process, so customers can make informed decisions before submitting their information.
As requested, your payment has been canceled and no charges were applied to your card. If you have any further questions, our customer service team is here to help.
Safe travels! ✈️
MO
moti
USA visa waiver ESTA proxy at extreme…
USA visa waiver ESTA proxy at extreme prices.
The site is not related to US government (and they do present a disclaimer at the very bottom). It seems they assist you in filing the forms for ESTA but they will charge you for 120$ (rather than the official USA government price of approx 20$ ) .
They hide that fee in small letters at the last submission step. They don't publish all their pricing in one web or menu.
I discovered their charges after the submit so I wrote them to cancel the request and they did refund me the 120$ so they do honor the 30-day money-back guarantee (also stated in their pricing policy) . So IMHO not that a big scam.
Their credit card processor is located in Cyprus/
The host was set by GoDaddy a year ago and they do provide a support number in the London area (the phone number is not 24h , email is) .
why I give it 3 stars: web site hides service fees very deep. The call in number is not 24hours (the website claim 24x7 support ). phone hours should be clearly stated in the "contact us" page.
prices should be clearly layed out in a "pricing" page.
if you don't know english very well or afraid of forms you can try them but for the real thing simply go to the official US site: esta.cbp.dhs.gov
Response from U.S. Immigration SupportJul 21, 2025
hank you for sharing your feedback. As you rightly mentioned, we are not affiliated with any government agency. This is clearly communicated throughout our website, including in prominent disclaimers during each step of the application process. We are a private travel assistance company, dedicated to helping travelers complete and submit their eVisa applications with expert support.
As with any travel-related service, customers have options—they may choose to apply directly through the official government website, work with a licensed immigration professional, or use a private agency like ours for added convenience and personalized guidance. Our goal is to simplify the process for those who value extra assistance.
We can confirm that your refund has already been processed. If you have any further questions or need additional support, our customer service team is here to help. Your satisfaction is important to us, and we remain committed to addressing any concerns promptly.
