Sb
Not what I expected but they were helpful to respond
I paid more money than anticipated as I thought they were the government ESTA website. I requested my money back once I realised & asked for my personal details to be removed which they were very quick to do so thank you.
Response from U.S. Immigration SupportOct 20, 2025
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the confusion you encountered on our website. You are absolutely right — we are not the official government ESTA site. We are a private travel assistance company that helps travelers complete and submit their travel authorization applications, and our service includes a processing fee for the support we provide throughout that process. That said, we completely understand your concern and apologize for any inconvenience this may have caused. We are glad to hear that your transaction was successfully canceled and, in accordance with GDPR regulations, your personal details were promptly removed — your data privacy is very important to us. We appreciate your understanding and again, we're sorry for any confusion caused. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.