U.S. Immigration SupportReviews of usimmigrationsupport.com

Response from U.S. Immigration SupportSep 29, 2025

Gracias por compartir su opinión. Lamentamos sinceramente cualquier malentendido que haya podido surgir durante su experiencia con nuestro servicio. Nos gustaría aclarar que somos una empresa privada de asistencia en viajes y no estamos afiliados a ningún gobierno. Nuestro sitio web proporciona servicios de gestión y apoyo para solicitudes de visa, lo cual está claramente indicado antes de realizar el pago. Además, todos nuestros precios son transparentes y se muestran de forma clara antes de completar la transacción. Solo se efectúan cargos a los solicitantes cuya solicitud ha sido aprobada. Respetamos en todo momento nuestra política de reembolsos y estamos comprometidos en ofrecer un servicio honesto y profesional. Sin embargo, con la información proporcionada en su comentario, no hemos podido localizar su pedido en nuestro sistema. Si aún no lo ha hecho, le invitamos a ponerse en contacto con nuestro equipo de soporte directamente y proporcionarnos los detalles de su pedido. Estaremos encantados de revisar su caso y ayudarle en lo que necesite. Agradecemos su comprensión y quedamos atentos para asistirle.

Response from U.S. Immigration SupportSep 29, 2025

Thank you for your feedback. We are sorry to hear about your concerns and would like to clarify a few important points regarding our service. We are a private travel assistance company that helps travelers with their ESTA applications by providing expert support, error-checking, and customer service throughout the process. We are not the official government website, and this is clearly stated in multiple disclaimers across our site. Our service fee covers the assistance we provide in addition to the official government fee of $21 USD. Pricing is presented transparently at several stages before payment is submitted, so applicants can make an informed decision. Only approved applications are charged, and we always honor our refund policy. We can confirm that your transaction was cancelled and no charges were made. We are also concerned to hear that you had trouble reaching us — our customer service team is available 24/7 and can be contacted through our official channels, which are always monitored. If you have any further questions, we kinldy ask you to contact our support team, we will be happy to help. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 28, 2025

We are sorry to hear about your experience, and we appreciate you taking the time to share it. Our website does include multiple disclaimers to clarify that we are a private company, not affiliated with any government agency. We understand, however, that this may not have been immediately clear, and we are truly sorry for any confusion caused. We have checked our system but have not been able to locate an application under the name provided in this review. If you did submit a request through our platform, we encourage you to reach out to our customer support team so we can look into this for you and assist further. We are here to help and want to make sure all your concerns are addressed.

Response from U.S. Immigration SupportSep 25, 2025

Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen. Het spijt ons oprecht als er verwarring of zorgen zijn ontstaan tijdens uw ervaring met onze dienst. Graag willen we verduidelijken dat wij een particuliere reisassistentiedienst zijn en geen overheidsinstantie. Onze rol is om reizigers te ondersteunen tijdens het aanvraagproces — inclusief hulp bij het voorbereiden van documenten, het controleren op fouten en klantenservice — wat terugkomt in onze servicekosten. We doen ons uiterste best om hier volledig transparant over te zijn, met duidelijke disclaimers en prijsinformatie op meerdere momenten voordat de betaling wordt afgerond. In uw geval kunnen wij bevestigen dat de transactie succesvol is geannuleerd en dat uw creditcard niet is belast. U kunt dit desgewenst ook zelf bij uw bank verifiëren. We streven er altijd naar om eventuele zorgen eerlijk en snel op te lossen, en we zijn blij dat dit op tijd is opgepakt. Mocht u verdere vragen hebben of als we ergens anders mee kunnen helpen, neem dan gerust rechtstreeks contact op met ons supportteam. We staan voor u klaar. Goede reis gewenst! ✈️🙂

Response from U.S. Immigration SupportSep 25, 2025

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience on our website, and we appreciate the opportunity to address your concerns. We are a private company that provides assistance to travelers applying for travel authorizations, including the ESTA. Our goal is to offer a convenient and supported application process, and we strive to be as clear and transparent as possible. For this reason, we include disclaimers throughout our website to explain that we are not affiliated with any government agency, and we also provide detailed information about our service fees. That said, we completely understand your concerns and would like to clarify that we always honor our refund policy. In your case, we are happy to inform you that our processing fees have been canceled, and only the official government fee was charged per application. You will see this reflected in your bank statement shortly. If you have any further questions or need additional support, please don’t hesitate to contact our customer service team. We're here to help and committed to making things right. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 24, 2025

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrer Erfahrung auf unserer Website unzufrieden waren. Wir schätzen die Gelegenheit, auf Ihre Bedenken einzugehen. Zur Klarstellung: Wir sind eine private Visa-Agentur und stehen in keinem Zusammenhang mit staatlichen Behörden. Unser Service richtet sich an Reisende, die professionelle Unterstützung und zusätzlichen Komfort bei der Antragstellung bevorzugen. Wie bei allen reisebezogenen Dienstleistungen haben Kunden die freie Wahl, wie sie ihren Antrag stellen – entweder direkt über die offizielle Regierungswebsite, über einen zugelassenen Einwanderungsanwalt oder über eine private Agentur wie unsere. Unser Ziel ist es, den Prozess zu vereinfachen, indem wir persönliche Unterstützung anbieten und sicherstellen, dass alle Anforderungen korrekt und effizient erfüllt werden. Für diese Unterstützung erheben wir eine Servicegebühr, die vor der Zahlung klar ausgewiesen wird. Wir verstehen, dass es frustrierend sein kann, dies erst nach der Zahlung zu bemerken, und möchten Ihnen gerne weiterhelfen. Leider konnten wir Ihre Bewerbung in unserem System nicht finden. Sollten Sie einen Antrag über unsere Website eingereicht haben und Fragen oder Bedenken haben, wenden Sie sich bitte direkt an unser Kundenserviceteam. Wir sind bestrebt, Ihnen jederzeit professionell und zuverlässig zur Seite zu stehen.

Response from U.S. Immigration SupportSep 22, 2025

Thank you for taking the time to share your experience. We are truly sorry to hear that our service did not meet your expectations, and we appreciate the chance to respond and provide some clarity. We are a private travel assistance agency, and our goal is to make the visa application process as smooth and stress-free as possible for travelers. While we are not affiliated with the U.S. government, this is clearly stated on our website, along with a disclaimers of our pricing before any payment is made. We have looked into your case and can confirm that our service fees were fully canceled, and only the official government fee was charged. We take refund requests seriously and always follow our policy to ensure fair and timely resolutions. We understand that travel documentation can be confusing, especially with many similar-looking sites online. If you have any remaining questions or would like further assistance, our support team is available 24/7 and always happy to help. We are committed to providing responsive and professional support at every step. Safe travels! ✈️ 🙂

Response from U.S. Immigration SupportSep 22, 2025

Thank you for your feedback. We are sorry to hear about your experience, and we appreciate the opportunity to address your concerns. We remain fully committed to providing transparent, reliable service and ensuring customer satisfaction. To clarify, we are a private travel assistance company that helps travelers complete their visa applications, including the ESTA. We are not affiliated with the U.S. government, and this is clearly disclosed on our website, along with transparent pricing details shown before any payment is made. After reviewing your order, we can confirm that our service fees were fully canceled and only the official government fee per applicant was charged. We always honor our refund policy and strive to support our customers promptly and fairly. If you have any further questions or need assistance, our customer support team is available 24/7 and happy to help. We hope you have a safe and enjoyable trip, and thank you again for sharing your experience. Safe travels! ✈️ 🙂