US Fitness SupplyReviews of usfitnesssupply.com

Ordered 9 months ago. Haven't received anything. The company wont respond to me at all. I've ben trying to cancel for months.

I ordered some weight plates back in May and was told then to expect them sometime in July or August. Fair enough, COVID delays and all that. September rolled around and I reached out to ask for an update. At that point, my spidey sense was tingling as I've seen other scam fitness supply websites popping up around the internet with inventory no-one else has. It took reaching out 3 times and when I finally did receive a reply, they said they'd refund me but they had to charge me a "restocking fee" of 5-15% PLUS 2.94% credit card fees. Luckily, my credit card company is amazing and, even though it'd been 5 months since the purchase, they quickly got me my FULL money back. I wish I'd known how many people have had similar experiences before I'd attempted to purchase. If you try with them, make sure it's a credit card with a great policy to help you in the event of never receiving your order.

These people are a scam!!!! They took all one thousand something dollars for a set-up I purchased and NEVER sent a single piece of that set-up. DONT BUY FROM HERE!!!!!!!

Absolute garbage company...if it is a real company. DO NOT ORDER FROM HERE. It's a scam. You order something and they say it takes a while. I think their scam is to make you wait and then cancel. I cancelled in July and still waiting for my refund. It is NOVEMBER. They give you the runaround how their "manager" knows about the situation and will refund it asap. They don't. They try and run out the clock on PayPal so you are stuck.

I ordered the concept 2 rower in August, which has been virtually impossible to find anywhere. They told me shipping would be end of October to mid November (dates were given I just don’t remember exactly). I received my rower in that time frame, they responded to all my FB questions within a day or 2 and were helpful. It sucks that other people didn’t have the same experience but i was happy with mine.

I ordered two dumbbells on May 8, 2020, and I received the complete order on November 9th. I made the purchase fully aware that there would a be delay in my order being fulfilled. They did make clear on their website that there would be delays due to COVID-19. While I appreciate that they did fulfill my order, their communication needs improvement. After two months, I attempted to call customer service which directed me to email them or contact them via Facebook messenger—I chose email because I don’t have Facebook. It took 33 days to receive a response to my email. In fact, after a week of waiting, I used my wife’s Facebook account to contact them and received a response in a matter of days. I will say follow-up emails sent within the last two months, before receiving my order, were responded to in a timely manner. Again, I appreciate that they fulfilled my order, but I can’t say that I would order from them again. The difficulty in contacting them is concerning—though admittedly it seems to be getting better. In addition, I am uncomfortable about being charged months before receiving my order. In the end, it worked out for me, but it is not an experience I want to repeat. I would advise those who have ordered to be patient, but stay in contact with them. I used the order tracking feature on their website to stay up to date. I do believe that this is a small business who simply got overwhelmed with the volume of orders it received due to COVID. Communication issues aside, they do seem to be trying to fulfill orders as evidenced by my experience.

ABSOLUTELY DISGUSTED. I ordered from this company April 24th of 2020. They told me the order was Estimated to ship between 7/25/2020-8/1/2020. I waited and waited then messaged them around that time. Same response of “there was shipping delays due to the manufacturer and covid”. This has gone on until now November 12th 2020. They tell me a different response everytime that’s not computer generated but it’s still absolute bull excused and time frame. First it will be “within 3 weeks” then after 3 weeks it will be “3 more weeks”. They told me that they only give store credit due to covid as of now......There is no way this is going to go down well for this “company” if they will not give me back my money.

Absolute fraud! I waited 7 months for the equipment to arrive. I eventually canceled my order and requested a refund. It's been 2 months and no refund. Apparently my refund request has been sent to the refund department. DO NOT buy from these shiesters!