US Fitness SupplyReviews of usfitnesssupply.com

I actually did speak to a person once. However, order was 2 months late. I was finally able to get the order cancelled. I realize products from overseas are badly delayed. Make sure you understand your product lead times.

I ordered two dumbbells on May 8, 2020, and I received the complete order on November 9th. I made the purchase fully aware that there would a be delay in my order being fulfilled. They did make clear on their website that there would be delays due to COVID-19. While I appreciate that they did fulfill my order, their communication needs improvement. After two months, I attempted to call customer service which directed me to email them or contact them via Facebook messenger—I chose email because I don’t have Facebook. It took 33 days to receive a response to my email. In fact, after a week of waiting, I used my wife’s Facebook account to contact them and received a response in a matter of days. I will say follow-up emails sent within the last two months, before receiving my order, were responded to in a timely manner. Again, I appreciate that they fulfilled my order, but I can’t say that I would order from them again. The difficulty in contacting them is concerning—though admittedly it seems to be getting better. In addition, I am uncomfortable about being charged months before receiving my order. In the end, it worked out for me, but it is not an experience I want to repeat. I would advise those who have ordered to be patient, but stay in contact with them. I used the order tracking feature on their website to stay up to date. I do believe that this is a small business who simply got overwhelmed with the volume of orders it received due to COVID. Communication issues aside, they do seem to be trying to fulfill orders as evidenced by my experience.