US Fitness SupplyReviews of usfitnesssupply.com

I ordered over $2000 worth of equipment. Have never received my item, have never gotten a response after a zillion phone calls and emails. Still working on this since April 2023. Scam. I hate them. Screw them! I'd join a class action suit anyday.

I was sent fake JBL earbuds. I have emailed the company requesting a return/refund. Will update rating if request is granted.

I'm in the same category ! I purchased a product from this company an Olympic bar 1 year ago and I’ve never received the product! any legitimate information as to where my order is. I was told my order had been shipped but was only given fake tracking info for a shipping label. Then after exchanging emails they suddenly stopped responding! this company needs to be reported to FBI! they are conns! they take the money and they do not ship the product! i do not recommend this company to anyone!

I too was scammed by this company. Placed my order back in June of 2022. Was charged a “ SHIPPING METHOD: Temporary Shipping Surcharge - Increased Shipping Rates” of $20. I paid $228.91 total. Never received the item and the company quit responding to emails. Last contacted them in March of 2023 BUYER BEWARE!!!!!!!!

Ordered 70 lb wrestling dummy FIT-111030817986. Started contacting them three weeks after initial order via email and voicemail. No response. Had to challenge the charge on my credit card.

I purchased gym equipment in April 2020. Due to COVID-19, I fully knew to expect a long delay in getting the equipment. The order was for just over $1000. However by April 2021 it was becoming clear I was not going to receive my order. I started calling and leaving voicemails to get an order status out to get a refund. I had to leave voicemails because no one answers the phone with this company. I also started sending emails to either track down my order or get a refund. The only email response I ever got was a canned, auto response that said my email was received and they would get back with me. Prior to today I never received a response to the voicemails or emails. Today I filed fraud claims with the FTC and with the State Attorney General. I left a message with US Fitness Supply once again and let them know what I had done, and wouldn't you know it, I finally got a call back today. I requested a refund and was given a partial refund. They withheld the PayPal fees from my refund. When I questioned why, I was told “too bad” and “that was all they got from Paypal, so that's all they're giving me”. When I said this was unacceptable and wanted a refund for the full amount I paid almost two years ago, I was told I could "go f myself". I was also told that they don't care about my business and that they have “refunded over $500,000 so far” so they are too big to care about me. Great customer service is not on the menu with this company. Also good luck reaching them if something is wrong with an order you place online. Complete scam artists.

Scammers, they take your money and dont deliver.

This is a scam company. I ordered a lot from them in March 2020 and I am still trying to get my money back from them. for the last 4 months after multiple tickets submitted, no returned emails, cannot get through on the phone either. I assume they've packed up and left town.