US Fitness SupplyReviews of usfitnesssupply.com

Ordered 70 lb wrestling dummy FIT-111030817986. Started contacting them three weeks after initial order via email and voicemail. No response. Had to challenge the charge on my credit card.

Good pricing. High quality products. Just have to wait for lead times like the website states.

I purchased gym equipment in April 2020. Due to COVID-19, I fully knew to expect a long delay in getting the equipment. The order was for just over $1000. However by April 2021 it was becoming clear I was not going to receive my order. I started calling and leaving voicemails to get an order status out to get a refund. I had to leave voicemails because no one answers the phone with this company. I also started sending emails to either track down my order or get a refund. The only email response I ever got was a canned, auto response that said my email was received and they would get back with me. Prior to today I never received a response to the voicemails or emails. Today I filed fraud claims with the FTC and with the State Attorney General. I left a message with US Fitness Supply once again and let them know what I had done, and wouldn't you know it, I finally got a call back today. I requested a refund and was given a partial refund. They withheld the PayPal fees from my refund. When I questioned why, I was told “too bad” and “that was all they got from Paypal, so that's all they're giving me”. When I said this was unacceptable and wanted a refund for the full amount I paid almost two years ago, I was told I could "go f myself". I was also told that they don't care about my business and that they have “refunded over $500,000 so far” so they are too big to care about me. Great customer service is not on the menu with this company. Also good luck reaching them if something is wrong with an order you place online. Complete scam artists.

I actually did speak to a person once. However, order was 2 months late. I was finally able to get the order cancelled. I realize products from overseas are badly delayed. Make sure you understand your product lead times.

Scammers, they take your money and dont deliver.

This is a scam company. I ordered a lot from them in March 2020 and I am still trying to get my money back from them. for the last 4 months after multiple tickets submitted, no returned emails, cannot get through on the phone either. I assume they've packed up and left town.

WOULD NOT RECOMMEND. I like many others ordered up exercise equipment from this company at the beginning of COVID (my order was May 2020). They mentioned there would be a delay approx. 90 days, which is understandable given the demand. I followed up countless times after the 90 day mark and kept getting pushed off with the same generic responses. After approx. seven months I decided to cancel my order which they acknowledge. I followed up with them a month later and they told me my refund process still was never started (even after they said they initiated it). They mentioned they would get this going ASAP. I have now followed up countless times via email, their website, phone calls and cant get any response. I would NOT recommend this company to anyone. My experience with this company and their customer service is awful. Good luck if you go down this road. I still haven't been able to get this issue resolved.

Terrible customer service! Do not buy from this company! After waiting 2 months for a Legend squat stool, I received the wrong color. While I fully understand the wait times for gym equipment these days, what bothers me is that before receiving the wrong color product I emailed this company 2 times with no response. They reply with some random email saying a ticket has been created, but no one ever actually responds, and good luck trying to get someone on the phone or return your calls. It wont happen... I reached out to Legend (the manufacturer) and of course they said to contact US Fitness because the purchase was made through them. The guy I spoke with at Legend says to try and reach some guy named Mike. Still haven't heard from Mike or anyone else from this crappy company. Save yourself the headache and don't use this company ever!