Userlytics Reviews | Read Customer Reviews of userlytics.com

UserlyticsReviews of userlytics.com

4.1345 reviews
Internet & Software
1200 Brickell Avenue, Suite 1950, Miami, Florida

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Userlytics

About Userlytics

Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.

Userlytics (userlytics.com) has 345 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: userlytics.com
Website: userlytics.com
Category: Internet & Software
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 64% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Userlytics reviews

345 approved reviews, newest moderated first

Nathan
Apr 13, 2022
A very positive experience!
I've been testing with Userlytics for around a year now and it's been a very positive experience. I get regular tests to participate in - I focus mostly on the live conversations and whenever I've had to communicate with the team to arrange them, they've always been very helpful and responded quickly.
Response from UserlyticsDec 22, 2022
Hi Nathan, Thank you for your review! We really appreciate your positive feedback, we are happy to hear you enjoy using our platform. We look forward to your participation in future studies. Best, Userlytics team
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Ameen
Apr 2, 2022
Fascinating to contribute with Userlytics!
It is great and very interesting to provide participation and insight into different studies, tests and scenarios with Userlytics. Whether online or in a live conversation, it is fascinating and inspiring to know that I am contributing to the design and development of website portals, software and tools. Many thanks Userlytics!
Response from UserlyticsDec 22, 2022
Hi Ameen, Thank you for your review! We really appreciate your positive feedback, we are happy to hear you enjoy using our platform. We look forward to your participation in future studies. Best, Userlytics team
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Jody
Mar 31, 2022
I love Userlytics
I love Userlytics! Their tests are always interesting and fun. They allow me an opportunity to provide feedback that makes a difference. Their support team is excellent and always timely when contacted.
Response from UserlyticsDec 22, 2022
Hi Jody, Thank you for your review! We are really happy to hear that you enjoy using our platform! We appreciate your positive feedback and look forward to your participation in future studies. Best, Userlytics team
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MissAmandaa101
Feb 28, 2022
Rubbish
Rubbish. My test was initially approved but return to the site a few weeks later to see that it's now been changed to rejected. Shambles of a company. Quite ironic that this is a site you use to test websites, however their app is very buggy itself. Maybe get some users to test your website before you offload them to other peoples? Just a thought :) Needless to say I have deleted my account.
Response from UserlyticsDec 22, 2022
Hi Amanda, we're so sorry you had this experience with us. Thank you for alerting us to the issue with your test. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look at the reason why it was rejected? Thank you!
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Cynthia L.
Feb 24, 2022
Fraud. Tell you they pay $10 but don't
It said that it paid $10 to answer the questions. I answered one, it said I wasn't right for the survey (or something to that effect.) No further mention of the $10 pay out.
Response from UserlyticsDec 22, 2022
Hi Cynthia we're so sorry you had this experience with us. Thank you for alerting us to the issue with your test. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into your pending test? Thank you!
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asmaa B.
Jan 26, 2022
Je viens de commencer sur le site
Je viens de commencer sur le site, je ne vraiment pas évaluer mon expérience
Response from UserlyticsDec 22, 2022
Hi Asmaa, Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies. Best, Userlytics team
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m U.
Jan 2, 2022
Warscheinlich nur was für US Bürger.
Warscheinlich nur was für US Bürger. Für Deutsche nicht genug test einladung 10 US Dollar Verdienst in 1 jahr für Fotos Hochladen bei einer App. Zu Tests eingeladen glaub nur 3 insgesamt in der Zeit. Daher sinnlos für Deutsche user denke Ich.
Response from UserlyticsDec 22, 2022
Hi, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. We have been launching several tests in the german region and hope you have received several invites since this post. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
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Laurens M.
Dec 28, 2021
Updated review: Previous unfortunate experience was made right
Back in late december 2021 I completed a test for them that was wrongly turned down, I posted a review here because this made me angry but they have recently contacted me as you can see below, and they made it right. I absolutely appreciate them taking the effort and will be trying to test with them again.
Response from UserlyticsDec 22, 2022
Hi Laurens, we're so sorry you had this experience with us. Thank you for alerting us to the issue with your test. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
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