Jim
Great experience!
Great experience!
Response from UserlyticsDec 22, 2022
Hi Jim, Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies. Best, Userlytics team

Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
Userlytics (userlytics.com) has 345 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Internet & Software · West Palm Beach, Florida
Excellent

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Internet & Software · Stuart, Florida
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Internet & Software · Orlando, Florida
Excellent
345 approved reviews, newest moderated first
Jim
Great experience!
Response from UserlyticsDec 22, 2022
Hi Jim, Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies. Best, Userlytics team
Dan
Had plenty of opportunities for surveys, done the preliminary survey (where they get my information for free) and 95% say not suitable. The couple that have said that I was suitable, then said I would hear from them directly when the survey was ready, and suffice to say I’m still waiting for those surveys to make contact (some considerable time later). Starting to think it’s a scam to get the initial, intrusive information.
Response from UserlyticsDec 22, 2022
Hi Dan, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
Chaunda L.
I signed up based on a recommendation from a YouTuber I follow. Every test I got would ask me a qualifying question and then disqualify me. These are questions like income bracket, field of expertise, ect. These should already be part of my profile and I should not be getting emails every day asking me things they should already know. It's just annoying and a serious waste of time.
Response from UserlyticsDec 22, 2022
Hi Chaunda, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
Chantal W.
I did my first test this morning spent around 25 minutes walked through, spoke out loud etc. I then uploaded the screen recording per the application on my phone (mobile test). Checked my pending payments and then was very surprised to see that it said video not uploaded. I immediately deleted my account. You're better off doing a test a day with the likes of User Testing. The requirements to qualify are a bit more stringent but within 7 days I receive all my payments via PayPal for tests done mobile or desktop. The latter takes 5 to 10 minutes to upload sometimes but I've never been shirked and I spend less time on average completing a test for User Testing (15 to 20 versus the almost 30) WOULD NOT RECOMMEND
Response from UserlyticsDec 22, 2022
Hi Natalee, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
André
I've been testing for Userlytics for years and they have never missed a payment. When there are issues regarding the tests their support is always ready to help, so I just hope Userlytics keeps sending those tests my way :)
Response from UserlyticsDec 22, 2022
Hi Andre, Thank you for your review! We are really happy to hear that you enjoy using our platform. We appreciate your positive feedback and look forward to your participation in future studies. Best, Userlytics team
True U.
Another time waster, rarely any studies, and quick to be declined for minor errors. Low pay
Response from UserlyticsDec 22, 2022
Hi, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our test invites. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into this? Thank you!
Nilesh B.
Userlytics shows paid but I did not received any payments in my paypal. Can anyone help out?
Response from UserlyticsDec 22, 2022
Hi Nilesh, we're so sorry you had this experience with us. Thank you for alerting us to the issue with our payments. Can you send an email to [email protected] with the username and email address you use on Userlytics so that we can look into your pending payment? Thank you!
Chris C.
They've always been great to me. Pay on time and customer service always gets back to me to answer questions and concerns.
Response from UserlyticsDec 22, 2022
Hi Chris, Thank you for your review! We really appreciate your positive feedback, we are happy to hear you enjoy using our platform. We look forward to your participation in future studies. Best, Userlytics team