UserlyticsReviews of userlytics.com

Like everyone says you certainly don't get many opportunities to do tests for clients on this platform. But the problem is that when you do take tests they find a way to reject the work you've done and to not pay you. To me that is unacceptable.

They will find every reason to decline your submission. Their system is bad and they blame the users and wont pay you for your jobs.

This company is incapable of fixing their broken Chrome browser extension so it freezes constantly which impacts the quality of test recording. Instead of fixing their extension or realizing their fault in the situation, they place the blame on testers and their incompetent support team rejects test submissions for "poor quality". Do better!

Horrible experience and simply reflects the scam that this company is, let me explain my situation, I have been working on this type of projects for half a decade, maybe more, but my point is that I know how it works, yesterday I did a long test (40+ minutes of a unmoderated study) and I had some problems with their recorder, flickering, sometimes not appearing and lagging, I spoke about it on the test to let QA know that I was having technical problems from their end, to my surprise I come around the next day and I was rejected for poor quality of audio, highly strange because I use a very particular set for this type of studies, but I suspected foul play so I chatted with support and around the conversation the support person said thst the screen was blickering with black and was unusable as a test, completely understandable but a fault on their end, but the cherry on top that was basically the recorder fault was because of my connection ¿?, the same and only that just a few minutes ago finished a 1 on 1 study with no issues of an hour with recording and transcript from my pc, then support say to me that it was my fault and they aren't going to pay for my hour of work plus having pointed out that the recorder has problems, on the same conversation they changed the reason three times (poor audio to poor video to flickering screen and even black screen across the test) not recommend to gift time to this company, I had only surveys to this point and I personally going to stick with those, this experience told me that they don't own their errors and nit pick to pay for your time. TLDR: Rejected payment for an hour test because their recorder is basically falling apart and changed reasons for rejection three times across the conversation but rejected after all, not recommend to do anything more than surveys, they nit pick to not pay.

mi experiencia fue buena lo unico es que no complete la mifion por tener dos monitores en mi compitadora lo cual no dabia de la importancia que eso trnia y que afectaba la tarea encomendada

muy entretenido y dinamico sus tets

Fast respectful response

Seem to make things a bit more difficult than need be. We shall see what the future holds though and if it improves I will change my review to 5 stars.