USDish.comReviews of usdish.com

I moved into an apartment, I called up to get DishTV along with my Fios Internet and I wish someone would have let me know that if you have trees around your home that you lost likely won't get service. The day of the installation they couldn't get a signal and when I asked what the problem might be they said that it has to be pointing in a very specific direction/angle and the tree on the property was in the direct way of that signal. So they packed up and left and gave me a number to call to get my refund, ummmm why should I have to call ANY numbers. If they didn't install the service man should note that and it should be automatically refunded back to me. Plus the $196 is broken up into the $49 for the installation and the other amount for activation... so I had two numbers to call. 1 refunded back the activation and the other wasn't open on weekends so I had to wait until the week day. The number I was given didn't even work, I had to track down on the Internet the correct number to get a refund back from the company in my state that does the installing. What a hassle.

From set up call to install they all have been great to deal with and right on time Sunday service it was very convenient! I've had no problems at all with anything!

The customer service is such a delight to ask questions to. The installation was quick and easy and the installer was very friendly.

You know the saying, "can't see the Forest for the Trees" well where I live there are a lot of trees. My installer had a heck of a time finding a signal through the Trees, but he was extremely diligent, and eventually found a spot. he also installed my internet as well, with the same amount of professionalism! Highly recommend Dish to anyone!

Every step of setting up my service was so easy. The customer service person helped me get exactly what I was wanting plus more for a very reasonable price. I was able to get an appointment 2 days later for installation and my service tech showed up on time. He was very professional and informative and showed me how to use everything. I am very satisfied.

1. Installation had to be rescheduled from its initial date because techs were over booked and would not be able to make it. 2. Second attempt at installation tech said that they would need to reschedule because they did not have roof access. 3. Attempt three will supposedly be this Friday, but has not been confirmed by Dish. Terrible, terrible way to start off a new customer's service.

The installation technician was prompt, polite and knowlegable about the installation and equipment.

I set up one appt for dish to come out and install - paid the $ they required. They were supposed to show up on friday 4/18 betweeen 12 and 5 with a note to the driver to come after 4 as my husband sleeps during the day. No call no show. I had to call THEM back to set up the 2nd appt. Same timeframe for Fri 4/25. First call at 9:30 with the driver saying he's on the way. I said - no, I have afternoon appt and explained situation. He replied that I was next in line. He said he would call later in the afternoon 2nd call a little after 10 stating on the way - explained the same situation again. 3rd call before 11:00 and final call just after 11 - all stating someone is on the way. (I didnt answer the last two calls - received simultaneous texts as well). At this point, I realized that no one was listening to me and called to cancel my order which took quite a few minutes since no one actualy believed that cancel meant cancel, not give me a discount. I was very disappointed as I was really looking forward to this service. But if the service I was going to receive in the future was any indication of what I had received thus far, I am no longer interested, which is why I cancelled the order alltogether. I felt like I was talking to a wall and that no one listened to me..ever. I am therefore awaiting my refund.