Direct Express® cardReviews of usdirectexpress.com

I can't log into my account

Well I finally received my card thru ups today only issue I m having I can't pay my electric bill I was able to do everything else go to the ATM purchases item online.i never had any issues paying my bill with electric company before it not them something going on with direct Express I try to call but never get threw it is starting to get my anxiety going I was just freaking out for two days I need to survive with that money.

My clinted waited a month for a card they never sent, They sent my clients money to wrong account so they didnt send his card. he has to wait for that money now. They said they sent a cars this time, it's been 2 months and he still has not received a card or his ssi. This company hangs up on us and keeps saying the card is on the way. I don't know what to do anymore! They do not have a complaint number and they don't take complaints seriously so nothing gets fixed.

The treasury department needs to select a different bank to handle payments. CoAmerica Bank is a racist organization and the customer service is horrendous, they are rude. I moved requested a new card because my neighbors steal my mail. The rep suggested a new card and I agreed. I never said my card was stolen nor any suspicious charges, I got my new card and can't activate it because these dummies at direct express keeps hanging up on me before I even speak to a live person. They sent a letter saying they were unable to reach me, they never called my number, the first is tomorrow, my card is blocked and those dummies wont answer the phone, they don't have a way to email them nor chat support. When I do get these fawkers on the phone I am requesting a routing number I am going to a bank of my choice and will never allow the Department of Treasury nor social security to dictate nor select how I get my funds, the way this is set up is so darn dumb. I have no respect for Direct Express in fact the institution should be shut down, their licenses revoked and indicted and imprisoned in a federal institution. The fact that the institution has so many complaints and the government still used them reflects on all businesses government and otherwise as negligent, fraudulent, unprofessional, inappropriate and not trust worthy. They have blocked or locked up my card so many times unjustly and unprovoked and then they make it difficult to contact them. Direct Express can kiss my ahz. I am doing direct deposit with a different institution and I warn others to mass report direct express. I document everything people need to hear how the reps talk to customers

Worst service I have ever dealt with.

I have been waiting since January 2023 for a refund of an unowed bill. It is now into July and I have yet to receive the refund. I had an April unauthorized payment taken from my account. It took all of my monthly funds plus over 230 dollars putting me into the negative. Parts of the transaction is missing from my statements. I talk to investigation and others in between. Only one representive found the money taken. To this day nothing was done about it and they closed the case. Blame is back and forth. The card holder should supersed all others as to how their money is spent. They now have a lock on the funds. THANK YOU!!! Their hold time tune seriously amount to mental torture for those that are put on hold for long periods of time and while being tranfered over to a number of other representatives. It is especially annoying to hear when stressed. Have some consideration for callers at the start of it all.

This is an update if yu read the 1st one you know my uspassort as I'd was denied. Putting me in a bad way since I was over season in phillpines. So I filed a complaint with the comric bank 18003331795 the headquarters of direct express this number was given to me by ss to file a complaint I. Did. This person after getting complaint forwards the complaint to direct express complaint party who will call you they will call only once so answer your phone .so it took 3 days and my account was turned back on wow I was so happy. However the excuse for the problem was a bit thin and now its water under the bridge I have access to my account and have withdrawn the funds. So told me to get a paper check I did and had to get a new card sent to me I hope there will be no further problems they really should have a video app so they know who is calling them .Ny way it's on thank god

Worst customer service ever I have been on hold for 6 days back to back due to them not being able to make a verification on there end. I sent every piece of legal personal documents and they still haven't approved it.