Direct Express® cardReviews of usdirectexpress.com

Direct Express is a scam, I’ve called for two days spent hours on hold to have cs tell me I have the wrong extension. She hung up before telling me the extension so I’ve been calling since 6:00 am 3/3/2023 it’s now 2:20 am 3/4/23. I can’t pay bills or buy groceries because card is restricted.

This is the most sorry company in the world they're owned by Comerica Bank and folks who get disability are pigeonholed and forced into getting the direct Express card they have stolen my money on more than one occasion leaving me broke while traveling for family emergency. They locked my card 33 days in a row I would spend eight to 10 hours a day on the phone to have my card unlocked only to make one charge and it be locked again during this time I was traveling and I would have to decide whether I wanted a meal or a hotel to stay in for the night this means that many of those nights I went hungry or was forced to stay outside all night in the winter in the cold. I reported that I would be traveling prior to leaving home and they said they wouldn't be an issue they had white listed my card what a lie that turned out to be they are heartless and cruel they have no empathy or concern for human life for the misery and hardship that ridiculous security matrix has on the lives of people who are already struggling. I have brain damage from a car wreck where I was hit by a drunk driver no fault of my own so when I can't remember phone numbers or addresses exactly correct they refuse to help sometimes you call and you only need to verify current address social security number and birth date other times they want previous addresses including zip code Old email addresses and phone numbers as well as the total amounts of last several charges not deposits but charges you see with the cognitive disability that I have how difficult it might be to recall such things. I had my money stolen by unauthorized online charges they found in my favor and refunded the money to one month later decide that they had made a mistake and accuse me of fraud they took my entire month of disability and left me penniless. There is no oversight as the social security administration his powerless to hold them accountable for anything when you challenge them or remain adamant about any topic they disconnect you and refuse to allow you to speak to a supervisor after you've been on the phone for hours and hours calling back for days after days because they're automated service disconnects you due to high call volume you get nowhere except for someone obstructing your pursuit of what is right and just they treat everyone as if you are a problem and a thief they give no benefit of the doubt and they don't have the customers back ever stay away from direct Express use a direct deposit of your own choosing or even a NetSpend card a Walmart money card anything is better than direct Express I assure you

My card has been locked repeatedly for no apparent reason. I've answered security questions..sent in required identification to the proper email account. It takes days to get a response after sending in documents and that's if after sending in everything except a DNA sample if it's ACCEPTED. I sent in everything ID Birth certificate Social Security Card original copies front and back. This information is sent to a email who knows if it's secure and who has access to our very personal information. Maybe this is how so many vulnerable citizens who trusted this company funds have been stolen are compromised in these accounts.The information is still not ACCEPTED all the while my only income from SSI disability awaits me on this locked account. It's truly a disgrace considering most people who have this card receive SSI for some sort of disability and the added stress that this company puts on someone already more than likely suffering from a ailment is cruel in a sense. My blood pressure has gone up everytime I've had to endure calling this company. The wait time to talk to a representative is grueling and after already being frustrated is just even more stressful. It's too late to switch companies until I get access to the funds that have already been deposited. Please open up a regular bank account and if you have been wronged by this company like I have let's keep making complaints the more complaints the better. Considering US Treasury is offering this card to SSI disability recipients to receive direct deposits on some accountability should be held against this DIrect Express company for these actions.

They blocked me from adding my debit card to my amex , no big deal, just call them, right? I have now been on hold for over an hour!! 2 hours now, What is going on? This is beyond ridiculous! I am changing my deposit to a bank, tomorrow!!!

I dislike the new account summary that Direct Express has adopted. It no longer looks like a regular running bank statement. It now looks like some junior accountants idea of a spreadsheet and is definitely not user friendly.. There should be a way to choose the original account summary format.

Have never received my new card they said was being sent out they have told me 3 times it was on its way, and never received it been over two months now, and no SS money. DO NOT USE THIS COMPANY

DE has to be the most Unscrupulous and Worst Financial Institutions to be allowed to operate and remain open. First, approx. 5M Customers with SSDI and SSI Debit Cards. 2nd, One (1) incoming telephone line and (1) Fax line. 3rd, Approx wait times 90 minutes -2 HRS. 4th, Pre-recorded 24/7 Message: "We are experiencing heavier than normal call volume." (On a Continuous Basis). 5th, DE is not able to explain why and how so many debit cards are hit with Fraudulent Charges. The dollar figures in the tens of Millions of dollars. 6th, No dispute forms are available for download. 7th, You may as well swim in shark-infested water!! 8th, DE Reps and Fraud Division personnel are arrogant, inexperienced and should be working elsewhere, like Dollar General or Cicis Pizza. 9th, In 2019/20, Approx. $600M from the US Dept of Treasury went to Comerica Bank DBA Direct Express for payments to SSI, SSDI recipients. However; the monies have Never been accounted for as though the funds decided to walk away on their own accord!! My card has been compromised 2X in 4 months and funds not returned; despite sending all documentation to DE. The first time, twenty seven (27) fraudulent charges; from Nigeria and England This Parasite of a Financial Institution has taken advantage of the Disabled and Mentally Challenged customers that are not able to hold and wait for two hours or the elderly customers that just plain give up. A Class Action Law Suit Must be initiated, so that, the customers whom have been taken advantage of/ have their funds rightfully returned and the Culprits from DE be exposed and spend the next millennium behind bars while making the DE Debit Cards!!

DIRECT EXPRESS Mastercard Program affiliated with SOCIAL SECURITY & other GOVERNMENT BENEFITS , I've been using Direct Express for the last 3 years and never had a problem until Recently & money was stolen from my account via unauthorized transactions and someone ordering New ATM CARDS in my name but rerouting them to a New address . Direct Express is A CORRUPT SYSTEM that Needs to be FULLY INVESTIGATED & Or SHUT DOWN, AFTER 4 weeks of Arguing with their Customer Service & FRAUD Prevention departments, I finally had success by contacting the ATTORNEY GENERALS office I recovered my Stolen $1900 + Service charge fees attached , I withdrew ALL my Money and opened a REGULAR BANK ACCOUNT, NEVER to do business with DIRECT EXPRESS again.