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Direct Express® card (usdirectexpress.com) has 323 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Claim this listingAdministration & Services
Excellent
Administration & Services · New York, New York
Excellent
Administration & Services · RIVERTON, Wyoming
Excellent
Administration & Services · Nashville
Excellent
323 approved reviews, newest moderated first
Matthew G.
I ordered a calzone and they said a 5 day hold Ridiculous card. Can't order take out. Bought a Christmas Gift they probably put a hold for no reason again. Most of the time i'm glad with the extra effort they put in to protect from fraud but i'm not a fraud. Both purchases approved by my payee thanks for witholding my social security illegally.
Luciana T.
I've been a direct express customer for over 10 years and never had any issues until the last 2 years. Back in 2022, I noticed fraudulent activity on my account and contacted DE and was able to get a refund and a new card. From January 2023 to October 2023, I noticed I had numerous fraudulent charges from Amazon, door dash and lyft on my account. It total to around $1042.00. Contacted DE to dispute my charges and received only $742.00 refunded back to the card. They also reissued me another card. December 2023, I haven't had the card a month before more fraudulent activity from Amazon was on my account, so I lock the card for the remaining balance and notified DE again to dispute the charges. So I was fixing to go to Walmart to take the remaining money off the card and noticed my account was -$598.00. I called DE again at the same time receiving 2 letters from the fraud department stating my claim was approved for $138.00 and another letter stating I was denied my claim and they closed the case. I contacted them after waiting a 1hr and 25 mins, transfer 3 times but the 3rd time they hung up on me. I called a 2nd time 2 transfers and was told this time that a merchant showed proof of the fraudulent transaction so I ask what merchant they couldn't give me that information and that I have to wait a total of 120 days after the investigation in which I already waited 45 days. Told me to call back on February 4, 2024 to get answers on the investigation. It's sad social security office won't help assisting or addressing this matter. My child social security benefits has been stolen from this bank institution and I suggest a class action lawsuit against this bank. Let's come together and stop these scammers! I also filed a police report.
Terry B.
The absolutely worst banking experience I've had in 60 years. They literally took a month's pay from my account by denying a fraud claim that would be obvious to anyone.
Taylor K.
🚨‼️ JUST OPEN A BANK ACCOUNT YOU COULD WALK INSIDE OF IF THINGS GO WRONG ‼️‼️ I can't stress this enough. Free ATMs?? Lies! Rude very nasty customer service. *(((Once social security send your money!! It's between you and Direct Express so think twice about it.)))* Took me a entire week to get in contact with customer support, 🥧sweeeeet apple pie in my face. I learned the hard way after loosing money but never again.
Yvette W.
Card is not working can't pay my bills are take money off from ATM.. keep saying my 4 digit pin is locked and my card number is wrong. Can't talk to anyone in customer service
Danielle G.
On December 1, my payment never applied to my direct express card. I reached out to Direct Express who did nothing for me, but give me an attitude, and social security can no longer issue another check. Needless to say, I am still waiting for my payment and nobody knows where it is! But if you owe them! trust me they take it immediately. Phone system sucks ass! hours to wait, then they call you back and still play that stupid elevator music. F Off!
Moe G.
If I could give two zeros I would do t get this card open your own account with banks you can trust .. These people are scammers asking for all your info when u can even whole social security number no other bank do this .. my money had been scammed off my card twice and nobody did nothing about it your gotta wait 3 whole month for your money and these people test you like shot when you call .. u gotta wait hours to speak to people and when u do they transfer u 5 times .. I hate it here
Tanya D.
DO NOT GO WITH THIS CARD THEY LOCKED MY ACCOUNT DAYS AGO WITH 300 dollars left I’ve sent in multiple identification verification and they still have yet to process my account and give me my damn money back and the hood time can get up to 2 hours avoid them at all COST !!!! Worse customer service ever