Direct Express® cardReviews of usdirectexpress.com

I ordered a total of 3 items from Amazon04/01/24. I was charged a pin -less transaction for all 3. I returned all 3 items via Khols to Amazon on 04/04/24. Amazon refunded back to my card 04/04/24 total amounts. Direct express refuses to credit my account the refunds. Told me I had to dispute. Sent me paperwork to fill out which I recieved by USPS on 05/01/24, but it stated I had 10 days from DATE of letter 04/21/24, to return dispute papers with documentation. I returned all on 05/02/24. Amazon did charge my card. Amazon did refund my returns. Direct Express refuses to post funds credit funds back onto my debit card. This is theft by direct express. Total amount of refunds from Amazon that Direct Express refuses to credit back onto my card is: $61.98.

my direct express card came and i call the number to activated n i mark my info in it keep popping up invalid so i call customer services and they all nasty n disrespect so i did the same back to them..so my card is not activated customer services didnt help with my activated

So I had a claim that I submitted well too that I submitted and September I actually got a refund for one of them which they called a temporary one two days later they took it back and then put my card in a negative standpoint the next month they took the money off of my card to pay it back After calling them every day and still calling them to this day. We are now in March 2024 that was September 2023 I still have not received anything I got a letter and December and which I called them about saying that I’m supposed to be issued a refund of the 150 that they took from me they keep telling me that they cannot find the letter that it is coming and just to keep calling these people are a bunch of crooks they still from us who are Poor independent on our income of Social Security. I have switched then since to Chime and I’m still calling to this day about the 150 that they owe me that they promised me. I also submitted a claim for a double charge for Walmart for $94.16 . It fell off my card after 60 days and they still would not give me back my money because they said that the claim had closed and that it is too late someone did call me back after I put a review on the Better Business Bureau and she told me that I will not be receiving any money back because The double holds skews me double charges says that I have a relationship with Walmart so therefore my claim is not violated. I don’t know why Social Security automatically suggest for us to use these people, but they are a bunch of crooks they do not help you their customer service is ridiculous. No one calls you back, so do not expect that. I do not expect to get any money back because all they will do is give you every excuse in the world. Do not give you back your money.

She played phone tag with me, then never called me back. Nichole and I’m a Cardholder Advocate with the Direct Express® program. We recently received your inquiry, which was forwarded to us by our partners at Comerica, regarding your Direct Express® Debit MasterCard® I am contacting you because you have once again failed me to get my new card and dispute form to me before the determination date either Thurs or Fri. Doug Schwartz 494 Boston post rd 103 wayland ma 01778 I have been claim #17641639990 Faith - ref. -was verbally abusive toward me she swore. At this time as soon as this matter clears I'm closing my account. Your service has been horrible and it takes forever to reach you. Faith told me to listen to something after the call but she disconnected me. I have dealt with paypal today. For your lack of follow through. You should be ashamed of the way you treat customers. Your supervisor was also rude and yelled over me/ at me. This abuse has to be stopped right away. I was worried beyond belief about the $2,060 that vanished because you failed to contact me and ask if this charge was real. Like you used to do. No one there gave a f-ck of how this nightmare affected me. And your creep and jerk Faith made it 10xs worse. Then the fraud itself. I'm scared to EVER call you again. I will not tolerate any abuse from any employee. So you MUST do this by email. I WILL NEVER CALL CUSTOMER SERVICE AGAIN I HOPE WE ARE CLEAR!!! Mon, Jan 22, 11:30 AM haven't gotten my new debit card, you need to either send or resend asap! I need my money to pay bills! give me your st address? ill put my request in writing. no response On D L Mon, Jan 22, 12:17 PM to Advocacy I DON'T FORGIVE YOU OR YOUR COMPANY UNTIL YOU MAKE IT RIGHT, GET MY CARD TO ME. CLOSE MY ACCOUNT AS OF FEB 1ST ONCE MY SSI IS APPLIED. SINCE YOU'VE MADE THIS MUCH WORSE. GONNA HAVE SOCIAL SECURITY CONTACT YOU AND THEM DIRECTLY. aND THEN CLOSE MY ACCOUNT. SINCE NO ONE IS LISTENING TO ME. the only way i would subject myself is if you do a 3 way call. otherwise i will not be contacting them. DO YOU NOT UNDERSTAND I WILL NOT EVER SUBJECT MYSELF TO ANYMORE ABUSE!!!! ---Got email they didn't shut down my account as per written US Mail request. This company is nothing but fraud. A deposit will be available to your Direct Express® debit card on 03/01/24 at 1:00am ET/12:00am CT. I have no card, and they failed to send 2xs, then they fail to close my account twice. I've already open a new bank account, but can't fund it, change banks it with my SSI check until they close my acct and mail me checks. This is what SSA office told me. SSA office was no help. And I called 3xs more and their circuits are always busy. On giftcardrescue Option 2 – Write to Direct Express Card Sometimes, the best way to get the fasted response is through the old fashion way – snail mail. This is true when disputing a fraudulent transaction. Here’s the mailing address to write to Direct Express: Direct Express Payment Processing Services. P.O. Box 245998 San Antonio, TX 78224-5998If you are writing to dispute a transaction, you must include the following information regarding your dispute: Your name and Direct Express Account number. So I put my request in US Mail in writing Wed Feb 7th, to close my direct express debit card. Still nothing I've had it why I'm involving you at this time to get this taken care of once and for all. I said I'll give them 3 weeks to respond. That was Feb 28th. And nothing. Even my acct with check notice going in. I want to close my account, and never do business with this fraudulent company ever again in my life. No one is listening.

On January 27, 2024, I attempted to purchase an item online for $29.95. My Direct Express card was declined and I thought i would simply try later on Amazon. Less than thirty minutes later my Direct Express card was charged $199.88. I sent documentation to Direct Express but was told that this was between me and the merchant. During this process I experienced telephone wait times of over 30 minutes on several occasions. I am done with Direct Express. Customer for over ten years but no more

Someone took 218 dollars off my card in California to pay there insurance I reported it they put the money back on my card 3 days later they took it back and I haven't heard anything about it I even told them I have state farm insurance and always have still didn't back up there policy I think there a rip off I'm taking my money back off the card and going to bank

Had refund issued,company told me it was sent back to my card.evidently they need it more than me.7 day wait to get my own money back.bs and unacceptable. Closed account went to another bank.if you have any option besides them.take it.this company blows chunks

This card does not even deserve one star, but I had to put a star in it to do a review. My husband has one of these cards and on December 14. They hacked his card for over $600 and the card has not replaced it yet. They are supposed to be sending him paperwork to fill out and he is supposed to have it back to them by January 4th or they are closing the claim and he has yet to receive the paperwork. I would not suggest getting one of these cards. They are a rip off and they will not take care of you, if your card is hacked and he doesn’t use his card for anything but the grocery store in the gas station and when he pays he pays it person he doesn’t even order online and they are doing nothing to help him so I would not suggest getting one of these cards because if you get hacked, you’re not going to get your money back.