Direct Express® cardReviews of usdirectexpress.com

This is the worst card ever for two months they have lied about my funds. I have called SS they have hung up on me routed me to the survey. They have told me they have nothing to do with this card all they do is click yes or no. How do you promote something to individuals and treat us like dogs? Money we have worked for and no one cares about your concerns. DON’T GET THIS CARD‼️ You can’t ever get anyone to answer & they are rude. Someone called from headquarters and she lied as well told me my funds will be deposited this month and they wasn’t. Direct Express told me I was enrolled 11/4/19 and today Jan 2/2020 SS tells me it’s an issue with the card. I just don’t know anymore!

I never really had a problem with them but when people take money out your account and they scam you direct express does nothing about it they allow things to happen and they should have your back

"Direct Express" is a debit card issued by the United States Social Security Administration in lieu of direct deposit (or, as they classify people, "unbanked", which I am not, but Social Security refuses to deal with my bank). The card is "U.S. Treasury" approved and issued by "Comerica Bank" headquartered in Dallas TX whom/which I have recently learned, have a specific department and telephone number to handle enquiries about "Direct Express" troubles. That said, I find the card to be little more or less than a pandering, patronising hoax. There are fees for almost every necessary transaction, including 85 cents for withdrawals after the first of each month, $1.50 for each transfer of funds to other financial institutions if you want your money else-where AND WORST of all, IF you DO transfer your funds else-where (i.e. another bank) Direct Express has NO means of tracking your transaction. (As I was told recently by one of the most ill-mannered "representatives": "YOU should know where you sent your money!" Yes, I DO know where I WANTED my money sent but since the intended recipient didn't receive it, I'm asking YOU to provide tracking information. Forgive me.) Direct Express has NO financial experience, as per my own experience, NO desire to learn any, NO particular concern with card-holders and after multiple telephone conversations with multiple different "representatives", it has become absolutely clear to me that their primary desire where card-holders are concerned is that we leave them alone. "Horrific" is a descriptive that repeats in my mind when I think of Direct Express, and "thievery" as well. They're rather a perfect companion to the Social Security Administration. Imagine, we work our lives through, involuntarily paying into a Social Security account and when the time in our existence arrives when we ASK to receive OUR money BACK, we can look forward to being subjected to what could very well be called "abuse", which is how Direct Express adresses Pensioners. Recommendation: If you haven't yet applied for your Social Security benefits, be sure to have a reputable, respectful and trust-worthy institution to handle your hard-earned funds. Other-wise, if you're subjected to the ridicule and abuse of Direct Express, find other means to safe-guard "your" money and if you must, use that one "free" withdrawal each month to get your money away from them as promptly as possible.