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U.S. Cellular (uscellular.com) has 205 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Computers & Phones · Chicago, Illinois
Excellent
Computers & Phones · Crystal Lake, Illinois
Excellent
Computers & Phones · Chicago, Illinois, Illinois
Excellent
Computers & Phones · Chicago, Illinois
Excellent
205 approved reviews, newest moderated first
buggy C.
they will double bill you, charge you for making a wrong number call and there is no help. s tores are evil condescending rude people, who lie repeatedly. Why even have a store front? There is NO help there for double billing you and bogus charges.
Julie H.
UScellular advertise high speed and unlimited data 300mbps. According to the BBB 241 complaints of actual speed of 8mbps to 100 at the most with frequent outages. When you call customer service you have a 1-4 hour wait time. They will instruct you to restart your equipment. This will not work. They will send a new router that will not work. They will then give you a Sim card that will not work. The contract that you sign states that you can return the device within 11 days if not working. They will not let you return the device and cancel your service until you pay $500. I read 350 complaints on BBB , Consumers review and Facebook while on hold. All complaints were the same issues. Lesson learned to review complaints before signing a contract.
Michael F.
US Cellular home internet was a disaster for me. I would rate my service and customer service at 0 stars if that was possible.
Rodrigo
I had a phone bill thats normally around $319 then I go to get my bill information and find out they raised my bill almost $80. Ever since t mobile got their dirty claws into US Cellular I have had nothing but problems with my service then they raise my bill with out informing me of any changes. Thats pretty messed up. How can a company raise prices and not telling their customers
Alex
Service was absolutely terrible. Will not be returning for business. If you want people to come back, treat them better. Don’t make it all about commission paychecks. Do better Maria. Also don’t use Maria because she just only gets mad when she doesn’t get the sale.
Edward G.
T Mobile / US Cellular Home Internet is pathetic! Unstable, inconsistent & intermitting, at least 20 or more times a day. When I purchased their home internet, they told me it works great and I live in the city. They said internet speed was 300 to 900 MB! Typical sales. Actually, I don't see how they market this!
Ed P.
I was a customer with US Cellular for over 25 years. As the service got worse and the agents became more rude, I decided to leave. I wasn’t late on a payment for the entire 25 years. Now that I have left, I keep receiving “last” bills from them and the amount increases each time. My advice is to deal with a company that will treat you with respect. US Cellular is NOT that company!
Eric S.
After the U S Cellular, T Mobile merger the spam calls have been relentless. Apparently they sold our phone numbers tothe telemarketers. So much greed these days.