U.S. CellularReviews of uscellular.com

OUTRAGIOUS! Dispicable company. Every other month it seems for years the bill changes and always in the favor of US cellular. Each time we have to call US Cellualr to get the bill corrected, through their crappy customer support. After years of this CRAP, and dropped calls and spotty service and our auto pay constantly being disconnected and charged we decided to pay off the wifes phone $472.00 and switch to Mint Mobile. 3 weeks after we pay off the phone we get ready to do the switch but we can't because her phone is locked. The phone should have been unlocked within 48 hours of being paid off. We call US celluar to unlock the phone that should have been unlocked 3 weeks ago and they want a $27.77 to unlock the phone AND, get this, they want an additional fee to process it. WHAT??? Thieves, scumbags, crooks! Now, my wife has no phone service at all because we switched to Mint Mobile but Mint Mobile can't connect because my wifes phone is locked/held hostage by US Cellullar. So her phone is in limbo. US Cellular says it won't be unlocked for about 3 days. THREE DAYS before she can get service from Mint Mobile or any service for that matter! So now my wife has no phone for 3 days. Thank GOD we have left this good for nothing thieving company. This phone company is the worst. The bright side, is they are losing their customer base fast. Us Cellular stores are practiaclly giving away service and phones to people to get them to sign up. If your looking for phone service please save your self and your family and choose another carrier. If you choose US Cellular just remember, you were warned.

I just canceled my internet service because the last few month the internet service has been awful. I called numerous times with dates, times, problems to support my issue. The past few days only got worse. From the time I accessed their internet approximately 4:30p til 8:15p 7 times it buffered for at least 5 to 8 mins., constantly losing connection. I finally got tired of all the buffering and dropped their awful service. To put it bluntly, their internet is worse than horrible. It is not a good deal

Cell service is great, Internet Not Good. The first 2 week, which is the free trial, was great, no problems at all. Once I started paying for it, the service kept dropping. The problem is if one cell tower is over loaded the signal will move to another tower and the customer will have to reset the internet box. Very inconvenient. I had to do this 3x today. Very unhappy with service, but now I'm under a cancelation fee.

Do not go to them for a family plan of any kind. Period. My family has been with them for over 12+ years. The account currently is held under my aunt who is now half a state away. 3 of us want off the plan and no longer want to be with uscellular, but are unable to leave because, my aunt, who is the account holder would have to come here and "SIGN US OFF" the contract. (To mention she doesn't have a uscellular store or it's equivalent down where she is) wtf? I currently gave up and paid for an iphone 15 plus outright from Amazon and got mint mobile so I could get away from them. I am still forced to pay on a phone that I don't use and data I don't use all because uscellular holds you hostage!!!!! You can suspend a line, but guess what? Long Term Suspend (up to 150 days with a $10 monthly charge)???????!!!!!!!!!!!!! Are you ******* kidding me?

I live somewhat rurally so internet options are limited. I went with the outdoor receiver plan. First of all the plan sucked for the price. Only one person could be on the internet at a time or the internet would slow down so much it was unusable. And i was not notified anywhere that you have to buy the router. I am trying to cancel because I swapped to starlink and i have to pay $400 in order to cancel. Every other internet service you just have to return the routers. Customer service sucks, and i feel lied to and scammed. Will never use US Cellular ever again

Terrible customer service! I have been a US Cellular loyal customer for years. I switched because of better less expensive service. US Cell is making me pay for a whole month service when they turned mine off the day I switched (8th day of the month). Rip off. Paying for service I did not have. Never a refund for dropped calls or no service which was very often! Never going back and don’t recommend to anyone else!

Hi my name is Daniel Knopp I live in around the area not too far off from us cellular of Marion nc and I think it is great and at the price is right. The store has a wait line for them all the time at my time period to pay bills but it is worth every single dime and penny that it requires to ensure the liability of a phone plan with u.s. cellular. I enjoy my service with them and the people are friendly to me when I pay u.s. cellular in the store at u.s. cellular of McDowell county💸 💸 💸 💸. When I use my phone I don't have to worry about statistics so that way when I use my phone luckily I just got a new one and updated my plan which is good I got good ratings with the store and I encourage others like myself to use it and going in to pay them is better because they are good at heart people inside I enjoy it every time and hate it when I have to sit in my vehicle/car due to I am handicapped/disabled but the service is good I've only had one or two dings where I couldn't get service but it was revised and took note of and resolved that same minute the place is clean and respectful at u.s. cellular of Marion North Carolina I do not mind going in side they seem to have good air in the place

The cell service is an absolute joke. Customer service was chomping on chips when I called. Leaving for a smaller cell company, this big cell company is trash.