U.S. CellularReviews of uscellular.com

For over 30 years, since my first bag phone, I was really happy with U.S. Cellular. Their phone service was great, their recent home high speed internet service was fast and reliable. But then, T-Mobile bought them out, and now everything is terrible. The spectacular internet speeds have completely gone to hell (Literally 5% or 1/20 of what I used to get), and tech support is worthless. When an AI says it can't solve your problem and will connect you to an agent? It actually connects you another AI! Update: I called them to cancel my internet service and was told my hold time would be 14 minutes and that I could request a callback, which I did. They called me back and the first thing they did was put me on hold. When I finally got to talk to a person? He told me he couldn't help me and had to to transfer me to their cancelation department. Estimated hold time? 20 minutes. Congratulations, U.S Cellular / T-Mobile. You lost a 30+ year customer. Cause I'm not just canceling my internet service now. I'm canceling ALL services I have with you.

I was a US Cellular customer for 30+ years and maybe had 3 or 4 minor issues in that timeframe. Since the acquisition by T-Mobile it has been a complete disaster. Horrible signal quality, data drop-outs CONSTANTLY, and they had been trying to re-instate my auto billing for 6 solid months, Always heard "oh yeah, it will re-start with your next bill". Never happened. Then when I gave up on their horrible service I ported my line to another company, called USC to MAKE SURE they cancelled my account. Guess what? Next month got another bill WITH A $10 LATE FEE ATTACHED! They never cancelled my account and now want me to pay for another month that I didn't use. Please if you are considering using this service DO NOT. Find another carrier and save yourself a lot of headaches.

First, my Motorola phones keep dropping service, going to Emergency Calls only. This forces me to restart my phone. Second, I was under a promotion plan and, without warning, dropped to plan. Originally, I asked the rep to sign under my name to get the military discount. She put it under my wife's name, nullifying the discount. I doubt T-moblie will make it better since acquiring USCellular.

I wish I could give negative stars on this company my brother goes through their prepaid service and he had cancelled the day of but because they already took the money and the person he talked too said wait seven to ten business days we did and he called them back to see why it wasn't returned and they wouldn't refund it back which we needed. They are thieves who steal poor folks money for they own pockets.

After having US Cellular for almost 30 years and no issues ever we are now having issues daily. The phones are dropping calls and having very long dead spots through a conversation. The service has become complete garbage. Will probably be looking for a different cell phone provider very soon.

Much of the cellular industry is a scam upon the consumer. US Cellular from the very beginning tried to continuously up sell their product charge for everything and then did not even live up to their agreement from the start gate. It took numerous phone calls & a lot of wasted time to get very minimal satisfaction. Have been a customer for two years & had several problems with billing issues & connectivity. Unfortunately I live in a rural area & there is not really a choice of providers. I am not one to dislike businesses, but this company I have a real dislike for everything about what they do. Now they are part of T-Mobile and I can see it getting even worse.

I did a contract buyout and reimbursement with us cellular. I was told that if I paid off my final bill, I would get a gift card that I could use to reimburse me for the amount I paid. I went through the entire process and I just received the gift card today. However, it was a virtual card that I can’t use for anything besides online shopping. I am not able to use it to pay off the card that I used in the first place to pay the final bill. I was told basically that I was sh**t out of luck by the escalation team. He kept telling me ‘I would use it towards Amazon’. No, I was told and under the pretense that I would be able to be reimbursed. It was a lie. A scam. I can’t even connect it to a digital wallet like Apple. And after activating the card, it states I can’t use it for cash or atm transfers. So I am out of luck of 650$. And for a 25 year old in this economy, I feel like I was scammed.

I went to the Crescent City, Ca store and was treated very rudely by an employee.