U.S. CellularReviews of uscellular.com

Us cellular is a joke. I signed up in May trying to save money. I asked the sales guy if the service worked in my area. He said yes. That was a bold faced lie. I signed up for the unlimited package because my wi-fi at home isn't the greatest. I figured I could rely on cell Internet for when my wi-fi wasn't working. We have been having issues since the end of may. Every time I call US Cellular or take our phones in to the store they just reset our phones and tell us to restart all fixed. It don't fix the issues. Couple days ago I tried to make a call it said I was not connected to a network. I chatted with them on line. I was told the same thing restart told to restart my phone. That did not help. Then I drove to my local store. They reset my phone and had me restart the phone. Then they tried to get me to sign up for their wifi. I said no thank you. I said if your phone service don't work in my area what makes you think wifi service will work in my area. Next day I was still having problems with service so I called the guy kept telling me to turn off turn on then restart. When I did that my screen turned blue. Not operational. So I had to drive to the store yet again to get it fixed. She was able to fix my phone. She looked at my account and said no wonder you are having problems with service there is almost no coverage in your area. I asked why wasn't I told this when I was signing up after I asked specifically. She said nothing. Did not have an answer. I asked what can be done. She shook her head and said you are passed the return option so there is nothing that can be done. She did say you can always connect to to wifi. That helps a lot when my internet don't work well. So I am basically paying for service I can't use. If I have an emergency and can't use our cell phones and can't connect to WiFi we are screwed won't be able to get help. I am so done with this company. Looking to switch as soon as I can.

We have U.S. Cellular Internet service that never works. At one point, a representative seemed to think having a second tower would improve our service but it has not. It would cost $600 to end the contract for two towers. We cannot watch live tv because the tv buffers. We cannot make a phone call inside our home. We have to walk outside. Customer service is the WORST that I have ever dealt with. Nothing is ever fixed. My first time for writing a complaint against any company.

1 star is 1 too many! I used them for cell phone service and it was fine. I had internet service with another company and had problems with them so I went to US Cellular since I did not have troubles with them and my cell service. Boy was that a mistake. I went to the store and the girl told me it was $39.99 a month because of the promotion. Great! I signed the papers and she sent me home with equipment to set up myself (not happy about that but, okay). I began my service on 12/30/22. My first bill came and it was fine. Then as time went on every bill was higher and higher. I'm talking double and triple the amount! Then my internet started buffering towards the end of the month. I called and they told me I used up all my gigabytes (or whatever it is). I wasn't using my internet anymore than at the beginning...but okay. I went to the store and the associate could not figure out the problem. After a half hour with him, he got the manager over and she said that I could not get any more data in my area. Her solution was to turn off my phone when I wasn't using it!! Huh?? And she said I needed to call the 800 #. I did and they told me I can't get any more data, so I said I will have to go to another company. When I went to cancel they told me I owed $350! For what?? Equipment charge was $12.50 a month for 36 months. I had no idea what they were talking about. NEVER did the girl tell me I would be paying $450 for equipment that I had to install. I even asked her if it was just the payments of $39.99 a month...YES, M'AM...she said. I would never have gotten it if I was told about a $450 fee of any kind. When talking to a supervisor later, telling her how they are scamming people, one of her responses was, every company does this. I had 15 days from purchase to return the equipment but the charges did not start on my bill until 22 days after I had it! Now I have to pay the $350 because I did sign the sneaky contract but I want everyone to know how awful they are.

DO NOT GET US CELLULAR. You will have no service in the middle of town or a city but have great service on a ferry in the middle of the ocean. Pisses me off more than if it just didn’t work period. Super inconsistent, expensive af, and ZERO customer support

internet service constantly goes off, don't purchase internet service with US Cellular. Going off daily, very annoying. going to start asking for credit every time I call them. overprice phones, first I was getting a free then the salesman tells me a cheaper monthly charge if I purchased phone

The absolute worst cell service ever I've been with these guys for 2 years and every bill is different every time I call them they say they're giving me discounts and fixing it and then when the bill comes out it's at least $80 more than before I called them they make you all these promises and tell you they're going to give you the best rate and they're charging me over $200 a month for two lines they've double charged me 2 months in a row when I call up they basically laugh at me and say oh it'll come off the next month's bill we can't refund you and then next month Bill comes and they charge me and I have to pay that plus the previous month that I double paid they're nothing but scammers

Used to love this company. I used to try and talk people into getting plans with this company. But this year the company seems to be going to shit in a handbasket and i'm not sure why. I upgraded my package a few months ago. Ever since then the nightmares have begun. Every 3 weeks my phone service goes out claiming.I owe them more money even though they just received payment anywhere from a day to several days prior. Then I get to spend several hours on the phone trying to get it fixed. They look into my record, they see my Bill's paid. But yet my service is suspended for unknown reasons.Somehow they magically make the signal reconnect. Now how they do not know that it's been paid prior to somebody looking at it.I don't understand they have no problem taking it out of my account every month on auto pay. So if you get the upgrade package,or just any plan expect that every few weeks you're gonna be without service for several hours ( No calls in no calls out , except to pay a bill that you already paid)and you're gonna waste a few hours calling them to get rehook back up for nothing over and over.It seems to be every three weeks almost on schedule. Save yourself don't go through the headache. Find somebody that's stable in their company.Cause obviously this once having issues.

I didn't want to give a STAR but I had to, To write the REVIEW. First off I was missed lead by a in store Rep, Second they wouldn't even give me my port key to port my number over (It's like they are holding your number HOSTAGE to pay for a faulty bill and it's your number). This is the WORST PHONE COMPANY I HAVE EVER DELT WITH, they LIE to you they say one thing about your bill when you first sign up and when you get your FURST BILL it's OUTRAGEOUS, I've never never paid $170 for one MONTH OF SERVICE 🤬. So I'm like do I pay my bill (I've had my number for 15yesrs) or do I get another number with another Cell phone Carrier.