U.S. CellularReviews of uscellular.com

Canceling service - Service under Janessa Mills - moving to a different carrier. I have been a loyal customer for 3 years. I moved my service because I live in a rural area where the service is horrible with US Cellular. I canceled 3 days into the billing cycle (they bill in advance). I received a FULL bill for the following month. Logged in to "chat" about this with customer service, couldn't use the chat feature because you identify yourself using your 10-digit phone number WHICH NO LONGER IS ON THEIR SERVICE. I have ZERO lines of service, yet they say their "NEW POLICY" is that if the bill is generated you owe the entire billing cycle. So - essentially, I pay for about 26 days of a billing cycle that we do not even have any active lines of service. FRAUD, SUB-PAR CUSTOMER SERVICE, and just downright wrong!!!!!

Marc Westgate Girard doesn't value customers privacy enough to properly train employees on US Cellular's privacy policy. An unauthorized person we were providing a company phone was allowed to upgrade and start a new contract. What a mess to deal with. Marc won't even return calls regarding the matter

6 years with US Cellular and hell the entire time. One bar on my phone. No reception one quarter mile away from a US Cellular store. Every month they over charge my bill and every month I have to call to fix it. No one ever picks up at Customer Support. US Cellular stores are WORTHLESS if you need customer help with phone service or billing. The store employee will direct you to contact their customer support number to handle bill disputes, over charging, reception, etc. I walked in there store yesterday to quit their service and they said i had to call their customer support that rarely answer the phone to quit my service. Are you kidding me. The employees at the US Cellular store may as well be mannequins sitting in chairs staring at walls for all the good they do.I quit US cellular today. Good riddance.

Run Away from US Cellular as fast as you can !!!! We were out right lied to. Iowa State Fair Special. We were told internet would be $39.95 for 36 months then go to $50.00 per month price lock. First bill came on 8/21/24 Internet charge was $59.95 - called customer service they said they only had a $59.95 per month plan and not a $39. 95 plan. FIRST LIE !!! We chose their free phones -I phone - the sales rep said we would see a charge for $23.02 per phone on the statement then we would see a $23.02 per phone credit. LIE NUMBER 2. Again speaking with billing they said they had no such plan with credits for phones. In All we were told our total internet and phone charges combined would not exceed $189.00 per month. LIE NUMBER 3. Our first bill with US cellular was $296.48. Customer service did offer a plan that would reduce the bill by $20.00. NOT EVEN CLOSE TO THE $189.00 PER MONTH. Tomorrow we are returning all our phones and internet to US Cellular store in Knoxville IA. And will be talking to someone else for our phone and internet needs. Being in sales - I hope the sales man has to repay the commission he made on us. As many bad comments and reviews I see on this page, US celluar probably does not read them and do not care. Afterall theyhave your money !!!!!!!!!!!

Worst company and customer service EVER! Bill amount is never the same, month to month and when we "chat" with them to straighten it out they just give the runaround and never actually do anything for the customer. We pay the previous month's bill then magically the next bill comes out and we owe a "previous balance" that is more than the previous month's bill. Hmm, how can that be? I truly believe that they are guilty of overbilling and then refusing to acknowledge their mistake.

US Cellular is fine when everything goes well. But when it doesn’t, on comes the headaches. I haven’t figured out whether their agents are simply not empowered to do anything useful or if the company is actually proactively running a scam. At the time I signed up, I had an agent tell me I could change my unlimited plan to a lower one if I didn’t need the premium data and that doing so wouldn’t cause me to lose my phone trade in credits. So I changed plans over halfway through the contract period and US Cellular abruptly cancelled the trade in phone credits. So there’s that. On an earlier occasion, I changed card numbers for my auto pay and started losing my auto pay discount on my bills. I called customer service and they said that they had fixed the issue. The next bill though had the same issue. I called again and they said that my card didn’t actually qualify for the discount and that I’d have to use my checking account to get the auto pay discount. They also said they couldn’t reimburse me for their previously mistaken advice or relaying the mistaken information about the issue supposedly being fixed when it wasn’t. So that’s another issue. Then finally, when I attempted to leave and go to another carrier, I couldn’t get US Cellular to unlock my phone even though my phone was paid off and my account was in good standing. I spoke with 4-5 different customer service and technical service reps over 5 days and they never resolved the issue. They simply said the phone should be unlocked. After numerous hours trying different stuff I finally went into a physical store and over an hour later, the rep in the store finally got US Cellular to unlock my phone. Thanks John in the WI Dells store for that help. However, I then tried to switch carriers when I got back home and US Cellular still blocked me from moving to a different carrier. My phone was now unlocked but US Cellular wouldn’t release my line. Wondering if an odd snafu happened with the first alternate carrier, I then tried to move to a second different carrier and US Cellular blocked me from moving my line yet again. So again, with everything paid off, I initially tried to switch carriers on a Friday morning and here it is a following Tuesday evening, 5 days later, and US Cellular still refuses to allow me to switch carriers and their service representatives can’t tell me what the issue is. Think about it. If they can prevent an average of 3000 people a week from switching carriers for 5 days and their accounts rack up at a rate of just $2.50/day, that’s (15000 x $2.50) that’s $37,500/week and nearly $2 million/year more in added revenue on top of all the other shady things they do to bring in more revenue. Stay away. And if TMobile is buying US Cellular, I’d stay away from them as well.

If you want to have a bill that is different every month, US Cellular is the company for you! Want a promotion for 50% off an Apple Watch? Great! We will bill you for it monthly and not apply the promotion so you are actually just paying the full price, and then when your bill is higher than it should be and your autopay cap maxes out, we will take away your autopay discounts and charge you late fees because your bill wasn't paid on time (because we over charged you). But if your still not convinced, give US Cellular a try if you LOVE calling customer service several times a year to talk to people who cannot help you and after about 40 minutes get a condescending manager who either talks in circles or straight up tries to gaslight you. If you're bored and want some drama in your life, US Cellular is the company for you!!!

Constant video buffering after the first month. Convenient how the return period is 1 month and it stopped after that. Had to constantly disconnect my cell phone trying to get my tv to stream shows without buffering. It didn’t work. Had 5G signal the whole time. Called support several times and they were absolutely clueless (coming from someone who works for an MSP). Switched to spectrum and haven’t had a problem since. Now I’m stuck paying for their terrible router.