U.S. CellularReviews of uscellular.com

US Cellular has no customer service line. The online help is no help at all. They have one stupid AI tech support.

I’m only with US Cellular right now because they are the only carrier in my area. I went from paying $25 a month for unlimited coverage to paying over $400 a month for 2 phones! I pay almost $100 a month for unlimited data yet 50% of the time I have to keep resetting my phone because I have zero internet or data. They charge outrageous prices for the worst service ever! Took me over a year to get some sort of credit for the iPhone I traded in. If another company moves into my area and charge way less then it’s adios and good riddance to US Cellular 😡

US Cellular is fast and reliable internet for me in the country. I've tried many others in my area and US Cellular came through for me. I have gotten up to over 400 mbp and uploads are better than any other services I've tried, so US Cellular has a very happy customer. Thank you, Cindy

I purchased home internet a year ago after having decent cell phone service with US Cellular for years. The service has been terrible - lots of outages and really slow speeds at times. The last two weeks were really bad so I called for support. I usually avoid calling because their customer service is horrendous. This time was no different. I was on the phone for over an hour and transferred to five different agents. I was told there is an outage that has been affecting our area for a while but they have no estimate on when it will be fixed. I was told by a second agent that I also do not have "unlimited data" as the store agent had originally told me - that they downgrade the speed after so many GB. No resolution even offered. I asked to speak with a manager and was told they are gone for the day. This is TERRIBLE service US Cellular. DO BETTER.

I was with them from 2011 to 2019 and as long as I was in the upper midwest everything was fine. Sometime around 2018 they were purchased by a different parent company and things started to go downhill. In 2019 I was going to move to Kansas and as soon as I got southwest beyond St. Louis everything went dead and I was "roaming" and most of the time could not get service of any kind during the rest of that trip. It might be better today but do your homework first. If you travel get something better with better coverage.

Terrible customer service, have been with them for over 25 years and now looking to move to something different. Word of advice US Cellular, when an authorized user calls for some simple task and requests to speak with a manager let them speak to the manager, don’t tell them you cannot transfer because they aren’t the account owner that is BS

I spent $1800 on a new phone with us cellular and bought a case which did not stick to the phone the way it was supposed to and is suseptible to breaking. I advocated the phone in August about a month ago. I went to the other store to pick up the case and they wanted me to pay again for a cover. I have been with them for over wo years and am extremely irritated. That's me being nice.

Worst next to TMOBILE for cellular service coverage. I never seem to have internet access even with my WiFi that I have through them for $50 a month. I’m paying right at $90 per phone for 5g coverage. Nobody at US Cellular seems to care!😡 Going on 3 years ugh