U.S. CellularReviews of uscellular.com

Very poor customer service and they don't reciprocate loyalty. After 10 years with them, my old legacy flip phone ($0.25/txt) finally broke. They tried to flat out gouge me to get another flipper. Instead I went to a smart phone with Consumer Cellular - now have 2 lines with unlimited text and plenty of data for much lower charge than what I was paying for 1 line from USC... and always get great customer service from them. Four years later, have no regrets - wish I'd switched sooner!

US Cellular Internet SUCKS! When I signed up for this POS, I was told "it's the next big thing, right up there w/ Starlink" what a lie! The rep in the store said it would run around 80-90 mbps w/ no data limits - another lie! So I ordered Starlink a week ago, a friend installed it (for a fee), then I called US Cell to disconnect - they are billing me about $300 to disconnect - I told them of my store experience and they just didn't care. I also let them know I'll be filing complaints w/ Consumer Protection & the FCC. Consumers have to start fighting back against these horrible internet providers. I've had US Cell service for many years w/ not much issue - but I will disconnect that too after I get this internet deal over with. US Cellular use to care and provide stellar customer service - not anymore. Buyer Beware - Do not sign up for their internet service - karma will catch up to them eventually

I don't usually do this, but I'm going express my frustration about being a customer with UScellular. I highly don't recommend doing business with this company. In July 2023 I bought a Prepaid Samsung A54 5G for MSRP of over $400. I went prepaid because I wanted the flexibility of no contract. I found the coverage area to not be reliable. I was missing calls and getting texts hours late. I returned to the Waldoboro location in September 2023. I told them I was not getting reliable coverage and I wanted to switch carriers. At this point I asked if I could get the phone unlocked. I was told by a service person in store that after 180 days the phone will unlock. I was clear that I was planning to cancel my service after talking to them that day. I then bought another phone from Straight Talk and cancelled my service with US Cellular. I waited over the 180 days and called US Cellular support. They told me that the phone is unlocked and ready. I sat the phone aside for some time, and some months later contacted their support chat in mid-late 2024. I again was told the phone was unlocked. Flash forward to today, I have the phone on eBay and I'm trying to sell it as "Unlocked". Out of curiosity, I booted the US Cellular phone and went through the phones initial factory setup screens. Immediately the phone tells me it's NETWORK LOCKED with US CELLULAR!! So I call the phone number they provided and talked to a customer service person again. NOW I'm told that you have to have 180 days of ACTIVE service before they will unlock the phone. I'm very frustrated that I was told by both US Cellular's support team AND a local store wrong information. This wrong information caused me to switch carriers earlier than I should have. Now I have a phone that I can't sell because nobody wants a not unlocked phone. I'm out easily $400 dollars. I'm told I need to sign up for another four months of service just to unlock the phone. So basically a minimum of $200. So NOW I'd be out $600 to unlock the phone. It's not a surprise to me that slowly but surely US cellular locations are closing. They are no longer a company you can rely or trust for coverage or support.

They are the biggest scammers when it comes to billing. They tell you it’s $59.99/ month for internet but then your bill is $142/month it’s false advertising and they need to be stopped or shut down. I had 3 phones on there plan an it cost me around 400$/month! Us Cellular owes me a lot of money that I’m sure I’ll never see because they think they’re above the law. This is unacceptable! One day they’ll get sued for their scamming!!

Sabraton store in Morgantown West Virginia. ABSOLUTELY TRASH, Tell you your bill is gonna be between 70-80$ a month. AND IT IS NEVER UNDER 100$. False advertising or maybe it was the fact I was the dudes first account he ever set up. Took the manager over a week to call me back to let me know yea they lied and I’m screwed. TRASH CAN COMPANY THAT LIES AND YOUR BILL IS NEVER WHAT THEY SAY. Left AT&T where it was 80$ a month for two phones. GO ANYWHERE EPSE WORST PHONE PLACE ON PLANET EARTH

I live in Morgantown West Virginia. I went to US Cellular in Granville town center. My experience was wonderful compared to the past. I actually had someone helping me. All three men were very helpful. Spencer Seth and Zachary were very helpful as the first time in many many years I felt really appreciate it as a customer. it will be 23 years. I have been with US Cellular the last time I was treated so well I signed up for US Cellular. You have great employees in those three. Thank you to Spencer Seth and Zachary. I think you should be training people to show them how to treat people and make them feel wanted and welcomed.

FYI. I just got started with US Cellular in which I purchased everything in Norfolk, NE. However, the reps there were absolutely no help in helping me get my internet system hooked up even after I had called the service line who was absolutely no help to me. I called the US cellular store in Hartington NE and they answered phone promptly and had me come in with my laptop and devices and got me hooked up and going . From now on I'll go there for my service issues.

We have “supposed” unlimited internet service but it’s very slow and when 600 gb have been used then the speed is so slow there is essentially no service. Phones have 1 to 2 bars.