U.S. CellularReviews of uscellular.com

I was sold their home internet service which they said would cover my area, setting it up, and spending 4 weeks having it not work and drop meetings, I went to cancel only to be informed that even though their service did not work they would not allow a return of the router I was required to buy and I owed $400 to purchase the router. I then cancelled the service and switched to paying off the router, turns out 6 months later that the payments I was making were going half to the router and half to a "suspended service charge" that was hidden in their fine print as they did not cancel my service as requested but suspended it. DO NOT USE THIS HORRIBLE SCAM COMPANY. They are the single worst company I have had the misfortune of dealing with in my life.

Worst cellphone company ever! Zero customer service online or by phone. And the website just gives you the runaround. Way too expensive.

We’ve been with US Cellular for nearly 10 years and I can tell you they are not the best. US Cellular’s promotion is a joke. They have no reward to their current customers whatsoever. There’s always a catch. We live in a remote area so we don’t really have a choice but to use US Cellular for our cellphone and internet. We pay for a 5g unlimited internet but it is a hit-or-miss with 0 upload speed most of the time. My daughter and I traveled overseas last month and they charged us $15 per day for a service that we did not used. Our cellular data and roaming was set to off before we depart the United States. Our phones overseas was literally showing SOS. I was not surprised because their signal isn’t great in the US. I bought a local prepaid SIM card to used while on vacation and my daughter used my hotspot or wifi. Talked to Customer Service and Retention today after I saw our bill. I asked about the additional charge but he told me there’s nothing they can do but I have to pay the charge whether we use it or not. After I explained to him my frustration he offered to lower the overseas charge to 50%. it is not just about the money but it is about charging customers for a service that they did not use is literally stealing. The Representative told me that next time I travel I should get me an international plan so I can use their service overseas and will not be charge for $15 per day. Why in the world would I use a cellphone service for an additional $100 from a cellphone provider that does not have good reputation of having good signal in the US how much more overseas? Ridiculous!!!! I cannot wait for a different provider to have service in our area so we can switch.

I keep DETAILED records. My balance has been incorrect for the past month and I have tried "chat" and calling several times. Every time it's a MORON rep that can't even understand my CLEAR explanations. They just say "sorry?" repeatedly like they can't understand. One chat rep just fiddled around for 30 minutes never solved anything. I will have to just "eat" the dollar amount difference and go on because life is busy. They must be hiring "reps" off the street that are utterly un-trained.

I payed 280 on.my bill never went down Customer service sucks very rude and disrespectful im going to a different company i had it and so is my whole family

US Cellular! We live four half miles line of sight from the internet tower and we do not get the service that it is advertised as we only get 4 GB download speed and yes they don't hold up their end of the contractor in serving you with what they advertise as they don't want to help you out so you're stuck with price of equipment so we went with (net buddy) and it works fantastic!

GF and myself got phones and a cellular plan with this company. Was quoted one price at their sales office, and when I (we) got the monthly bill it was 65 dollars higher than what we agreed upon. Calling customer support was no help. Avoid them at all costs…

High speed internet for $60/mo. Download speed 2.3 upload 69 Terrible