US CAR-GO FREIGHT LOGISTICSYour One-Stop Solution for Shipping Your Vehicle Nationwide. Easy, Fast and Reliable Auto Shipping Services.
US CAR-GO FREIGHT LOGISTICS (uscargofreight.com) has 251 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Claim this listingShipping & Logistics · Tampa, Florida
Excellent
Shipping & Logistics · Tallahassee, Florida
Excellent
Shipping & Logistics · Davie, Florida
Excellent
Shipping & Logistics · Boynton Beach, Florida
Excellent
251 approved reviews, newest moderated first
Hagar F.
Anna responded real quick and had my vehicle picked up, shipped and delivered with no hassles.
Response from US CAR-GO FREIGHT LOGISTICSJul 15, 2024
Thank you for sharing your experience. We're delighted to hear that Anna provided such prompt and hassle-free service for your vehicle shipment. We appreciate your trust in us and look forward to assisting you again in the future. Thank you for choosing US Cargo Freight.
Bertram G.
Jerry was a lot help and very attentive. He made sure I knew every detail and I appreciated that he was easy to reach. Overall, great service and greater customer service!
Response from US CAR-GO FREIGHT LOGISTICSJul 15, 2024
Thank you for sharing your experience. We're delighted to hear that Jerry was so helpful and attentive, ensuring you were informed throughout the process. Your positive feedback means a lot to us, and we're grateful for your choice to use our services. Please feel free to reach out if you need anything else. Thank you for choosing US Cargo Freight
Ada L.
Excellent service good communication; timely and clear. Car was picked up and delivered exactly as promised and in perfect condition. I would use this service again.
Response from US CAR-GO FREIGHT LOGISTICSJul 15, 2024
Thank you for your feedback. We're thrilled to hear about your positive experience with our service. Ensuring clear and timely communication, along with delivering your car exactly as promised and in perfect condition, is always our priority. We're grateful for your trust and look forward to serving you again in the future.
Jack R.
Such a easy process from start to finish. The website was easy to navigate and book. We had our car picked up in NC and delivered to FL the next day.
Response from US CAR-GO FREIGHT LOGISTICSJul 15, 2024
Thank you for sharing your experience! We're thrilled to hear that you found our process from start to finish to be easy and convenient. It's great to know that our website was user-friendly for booking, and that your car was efficiently picked up in NC and delivered to FL the next day. We appreciate your business and hope to assist you again in the future.
Felix Romero P.
Pésimo servicio, te ofrecen un costo que no es real para terminar pagando mucho más de lo ofertado. No tienen ninguna responsabilidad con lo que te ofrecen. Y los contratados para el servicio son poco cordiales
Response from US CAR-GO FREIGHT LOGISTICSJul 11, 2024
Gracias por tus comentarios. Lamentamos escuchar su experiencia y apreciamos la oportunidad de abordar sus inquietudes. Cuando el precio inicial fluctuó, le informamos de inmediato el motivo y le preguntamos si podía esperar para poder conseguirle un conductor por el mismo precio que cotizamos originalmente. Como no podía esperar a que pasaran más días, le enviamos de inmediato un contrato actualizado que refleja el nuevo precio. Nos aseguramos de que se asignara un conductor al envío de su automóvil solo después de que usted revisó y firmó el contrato revisado. Además, nuestro contrato establece claramente que el precio proporcionado es una estimación basada en envíos anteriores y pueden ocurrir ajustes. Al comprender el impacto del cambio de precio, contribuimos con $50 para aumentar el costo como gesto de buena voluntad porque usted es un cliente valioso. Nos esforzamos por brindar el mejor servicio posible y nos disculpamos por cualquier inconveniente que pueda haber experimentado. Thank you for your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns. When the initial price fluctuated, we informed you right away of the reason for it and asked if you could wait so we could get you a driver for the same price we originally quoted. Since you couldn't wait for more days to pass, we promptly sent you an updated contract reflecting the new price. We ensured that a driver was assigned to your car shipment only after you reviewed and signed the revised contract. Additionally, our contract clearly states that the price provided is an estimate based on previous shipments, and adjustments may occur. Understanding the impact of the price change, we contributed $50 towards the increased cost as a gesture of goodwill because you are a valued customer. We strive to provide the best service possible and apologize for any inconvenience you may have experienced.
Andi Z.
Transport "Here is where I had an issue - called the bait-n-switch tactic. I was contacted and baited with a $450 estimate. This was to draw me in, as there was no way that $ amount was doable., but I had signed a contract. At the end of the day, the charge was $625. The company itself was good, communication was good. and the pickup happened fairly quickly, and the bile delivered a few days later, in excellent shape Would I use the company again? Yes...would I demand that the ""fee"" not waver, absolutely!"
Response from US CAR-GO FREIGHT LOGISTICSJul 11, 2024
Thank you for sharing your experience with us. We're pleased to hear that you found our communication effective and that your items were delivered promptly and in excellent condition. Ensuring a smooth and efficient process is a top priority for us. We sincerely apologize for any confusion regarding the pricing estimate. We understand how important transparency is when it comes to pricing, and we regret if there was any misunderstanding. We appreciate your feedback and will use it to improve our practices moving forward. Should you choose to use our services again, please feel free to reach out to discuss pricing details upfront. We're committed to providing clear and accurate information to all our customers. Thank you once again for choosing US Car-Go Freight. We look forward to serving you in the future.
Kastor W.
Katie was our agent. She was able to explain the process and get' me the dates I needed. We were able to communicate via phone and email through out the process., They were more expensive but it was worth the few extra dollars for timeliness and peace of mind.
Response from US CAR-GO FREIGHT LOGISTICSJul 11, 2024
Thank you for your positive feedback! We're glad Katie could provide you with such a smooth experience. Your satisfaction is our priority. Thank you once again for choosing US Car-Go Freight. We look forward to serving you in the future.
Luis A.
Car Transport Excellent service. Transparent through entire process. Good communication. Will use again if needed. Not shady, felt comfortable with transaction.
Response from US CAR-GO FREIGHT LOGISTICSJul 11, 2024
Thank you for your kind words! We're delighted to hear you had an excellent experience with our car transport service. We look forward to assisting you again in the future if needed. Thank you once again for choosing US Car-Go Freight.