US CAR-GO FREIGHT LOGISTICSReviews of uscargofreight.com

Response from US CAR-GO FREIGHT LOGISTICSAug 26, 2024

We wanted to clarify a few things about your experience. The initial price we provide is always a quote and not a guaranteed price. We explain that any cost adjustments are determined by the drivers, not us. Similarly, estimated delivery times are subject to change. While we strive to provide accurate estimates, but sometimes things don’t go as planned. According to the contract, you should only have paid the driver the amount specified and nothing more. To process your $50 refund, we were unable to locate your details in our system with the email, phone number, and name provided in your review. Please contact us directly at (888) 249-8840 or email us at [email protected] so we can address this issue and assist you further. We are here to help and want to make things right.

Response from US CAR-GO FREIGHT LOGISTICSAug 27, 2024

Thank you for your review and for choosing US Car-Go Freight. We appreciate your support and look forward to seeing you again in the future.

Response from US CAR-GO FREIGHT LOGISTICSAug 23, 2024

We are so grateful for your review. Thanks for sharing your rating with us and the community. Thank you for choosing US Car-Go Freight.

Response from US CAR-GO FREIGHT LOGISTICSAug 27, 2024

Most carriers do not begin planning their loads until a few days prior to pickup, which often means offers may come in just a day or two before the earliest available date. While we always strive to accommodate specific time constraints, we cannot guarantee a driver will be available on the very first available pickup date. Unfortunately, in your case, there was a delay on the carrier's side, which affected the scheduled date and time with the dealership. We communicated this to you and noted that you would reschedule the pickup with the dealership for 2 PM on August 29th. We were prepared with multiple carriers to ensure we would not miss the pickup this time. However, we understand that you chose to cancel the arrangement. Since you no longer need our services, we will initiate your refund for the deposit. We appreciate your patience and hope this resolves the issue. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly at (888) 249-8840 or via email at [email protected].

Response from US CAR-GO FREIGHT LOGISTICSAug 6, 2024

Thank you for sharing your concerns. We understand your frustration and want to clarify our process. The quote we provided was based on an estimate, as clearly stated in the contract you signed. This contract also notes that the final price and timing are subject to change based on the actual details and logistics involved. We have not made any changes to the initial quote itself; any adjustments are communicated through updated paperwork, which must be signed by you before proceeding. Our cancellation policy, including any associated fees, is outlined in the contract. We strive for transparency and ensure that all terms are agreed upon before any changes are made. We regret any confusion and are here to address any further questions or concerns you may have. Please feel free to contact us directly for additional clarification.

Response from US CAR-GO FREIGHT LOGISTICSAug 2, 2024

We would like to address a couple of points from your review. Firstly, US Car-Go Freight operates with full transparency and complies with all local regulations. Our office in Tampa is a legitimate and operational facility. However, we must clarify that your recent review contains some inaccuracies. It appears that you reached out to us not to inquire about our car shipping services but rather to question our team members’ ethnicities and backgrounds. Such inquiries were inappropriate and unwarranted. Our team is dedicated to providing excellent service to all customers, and we expect mutual respect in all interactions. We kindly request that all future communications focus on the services we provide and be conducted with respect for all individuals involved. Discrimination or biased behavior has no place in our professional environment. If you have specific concerns about our services, please contact us directly so we can address them appropriately.

Response from US CAR-GO FREIGHT LOGISTICSAug 3, 2024

Thank you for your feedback. We understand your frustration and want to clarify our process. We take pride in offering competitive prices that are often unmatched by our competitors. We assured you of our pricing because we have consistently delivered on our commitments. In cases where pricing changes are necessary, we follow a strict protocol: we prepare a new contract with the revised price, send it to you for approval, and only proceed once we have your confirmation and signature. We never alter the agreed-upon price right before pickup without following this process. We also informed you of the specific factors causing the change in this instance. We’re sorry for any confusion and would appreciate the opportunity to discuss this further to resolve any outstanding concerns. Please contact us directly at (888) 249-8840 or email us at [email protected] so we can address your situation and ensure your satisfaction.

Response from US CAR-GO FREIGHT LOGISTICSAug 17, 2024

We strive to provide accurate quotes, but transport costs can fluctuate daily due to factors like driver availability, fuel prices, weather conditions, and seasonality. It’s important to note that our contracts clearly state that both price and pick-up/drop-off times are estimates, subject to change based on these factors. Regarding your specific situation, the original quote was provided on April 22. However, you changed the pick-up date multiple times—from May 20th to June 12th, and then again from June 12th to July 19th. These changes, combined with market fluctuations, contributed to the price adjustment. Our goal is always to provide transparent and fair service to all our customers.