Hippo
My Car Shipping Saga
From the moment I engaged with car shipping services, it felt like a rollercoaster ride—minus the thrill. Us Car-Go Freight Logistics joined the cast, and unfortunately, the script didn’t improve. Here’s my tale of woe: 1) Bait and Switch Pricing: The initial quote was promising—a glimmer of hope that my car would soon find its way to its destination. But alas! Reality hit hard. The actual cost? A whopping $300 more than what I’d been led to believe just a day earlier. Cue the disappointment. 2) Carrier Shuffle Dance: Us Car-Go Freight Logistics stepped onto the stage, but their performance was far from stellar. Not one, not two, but multiple carriers were assigned. And guess what? They all canceled the pickup. No phone calls, just a solitary email on the day of the first scheduled pickup. Abrupt, impersonal, and utterly frustrating. 3) Customer Service: The Silent Symphony: I reached out, hoping for a lifeline. But the customer service orchestra played a dissonant tune. Their indifference left me wondering if my car was destined to remain parked indefinitely. In summary, my car never embarked on its journey, and my patience wore thin. Avoid this drama at all costs.
Response from US CAR-GO FREIGHT LOGISTICSJul 31, 2024
Thank you for sharing your feedback with us. We value all input from our customers as it helps us improve our services. However, based on the information you've provided, we couldn't find any records matching your name in our customer database. We would like to gather more details to better understand what happened. If you could provide more details, it’ll help us recognize your experience and respond. You can also contact us directly at (888) 249-8840 or email us at [email protected]; we would love to address any concerns you may have. If we don’t hear from you, the company may not be able to recognize your review as genuine. We apologize for any inconvenience caused and appreciate your assistance in resolving this matter.