Arthur K.
This company is a complete scam…
This company is a complete scam designed to bait and switch and steal customer deposits. We received a quote to have our 16 year old car shipped for $550. We deposited $170 with them. We followed up with the same agent to confirm price and time of the pickup. Then on the day of the pickup, we are redirected to another agent who then says the price is now $1,300 because the driver says gas prices have changed. Absolutely disgusting bait and switch and this company needs to have a lawsuit filed against it for these tactics.
Response from US CAR-GO FREIGHT LOGISTICSJul 5, 2023
We apologize for any confusion caused by the price change. At times, fluctuations in gasoline prices, tolls and taxes or other factors beyond our control can impact transportation costs. While we strive to provide accurate quotes, unforeseen circumstances may necessitate adjustments. However, we understand the frustration this may have caused. We are committed to improving our communication and transparency in such situations to ensure a better customer experience. Your feedback is essential, and we appreciate your patience and understanding as we address this issue. We take customer satisfaction seriously and would like to discuss this matter further. Please contact us at ([email protected]) at your earliest convenience.