UsapartsonlineReviews of usapartsonline.com

I purchased a transmission from them, of which that process was easy. They advertise a 5 year warranty, and after 1 year the transmission started falling apart. I sent it pictures from the mechanic showing pieces of metal that had fallen off. They made it seem like an easy process, but after 3 weeks and still no approvals they are no longer taking my phone calls. I provided everything as requested (pictures + original invoice from shop). When I asked to escalate my issue to a manager, I was told "cool" and hung up on. Nobody will answer the phone now. I do NOT recommend purchasing from this company. Pay the higher cost and let your mechanic that you know & trust to place the order with their trusted suppliers.

Had a motor on hold, purchased it on the website, then received an email stating it was no longer in stock. Same engine and part # was ironically still listed on the website but $900 more, also when I called 3 different times to verify it was still in stock I was told 3 different mileages. Very shady business practices, I called again and was told there’s nothing they can do, the prices are the prices. All they did was raise the price because they knew they could get more money. They really should stand behind their prices, especially when a part is already on hold.

Purchased a used engine and the timing guides were broken they tried telling me it was damaged during shipping after numerous calls back they agreed to send another one and it was broken as well. Spend your hard earned cash somewhere else these people are crooks.

Excellent communication skills. Excellent parts.👍👍👍

Seeking a difficult-to-find appliance part, I was thrilled to find it on the USA-parts-online.com, vendor’s site. Before purchasing the part, I tried calling multiple days/times during business hours from end of November & into December 2024. The Customer Service phone number on the website rang & rang before the recoding clicked in: The Google phone number you have reached…. I advise avoiding ordering from this vendor before speaking directly with vendor by phone & be assured of the return policy.

I needed a replacement engine for my car, they were the only ones who offered financing through PayPal and had a decent warranty. It was a used engine but it was affordable and if they back it for the next 5 years I can not complain. Delivery took about 2 weeks.

Was referred to this place by my mechanic who said they have had several customers use them before and had great luck. I was skeptical at first as I have never ordered anything this expensive before online. That is why I want to leave this review because their aren't many out there. I called in and asked about the engine I needed, they were super helpful in getting me pointed in the right direction. They asked several questions to ensure I was getting the right item, I looked it up wrong and almost ordered the wrong part, not sure what CNG is but its not compatible with my truck. Engine arrived a couple weeks later, looked like a good engine, my mechanic told me a used motor is going to have to have gaskets replaced which was no big deal. He went ahead and installed it, started up first try no problems. Got my truck back 2 days later. Was running really really good, I was so happy to have my truck back you have no idea. Been 7 months since we got the truck back. Have had no issues with the engine, a sensor went bad but that was an easy fix didnt call USA Parts Online about it. I highly recommend these guys if you are needing an engine or transmission or any part for your car. I will be calling them if I ever need an engine or transmission for my vehicles.

When we first bought an engine from them it arrived pretty quickly. But when we took a look at the motor we tried to turn it over but it didn’t budge so we knew that it was seized up. We called them and got with someone who was a great help to us. We requested a replacement motor since it was still under warranty and they needed to talk to a manager about it which was fine with us. When he got back to us he said that he could send us another engine and that he would In touch with us. We greatly appreciated the amount of help that we received from them. They were giving updates on the progress of the engine in the warehouse and even when it was shipping. When the motor arrived we were told that we could use anything that we needed off the first engine. Which that has proven very helpful.