UsapartsonlineReviews of usapartsonline.com

Bought something.. yay Never got it though.. aww Scam

What a terrible experience I had trying to get a transmission! Nick treated me so bad that I was literally at a loss for words, except obscenities. I was told several times a part was shipped and nothing ever arrived, when I asked where the part was weeks later I was told it was delivered, (it was not). One time nick even had the unmitigated gaul to try and tell me that he had pictures of my part being delivered to me, however he could never produce a picture to me. When I asked for a refund they told me that I would have to pay for the return shipping and then a re-stocking fee(on a part that was never shipped). You all should really consider my words here and heed the warning to stay away from this company. I needed up having to file a dispute through my credit card company and after a lengthy investigation by my credit card company, my card company refunded the money I gave them 2 months prior for a transmission. I literally think nick suffers from narcissism, as he has the inability to admit he made a mistake, even in light of blatant errors.

If I could give a -5 stars I would. Absolutely the worst customer service I’ve received in my entire lifetime. The narcissist that answers the phone is absolutely the worst human I’ve dealt with on the planet. I don’t know how they run a business at all but then again now I know. They are LIARS, SCAMMERS, THIEVES, & will continue to gaslight you until you just give up. If you never want your part and if you want your money stolen and if you want to be berated, belittled and made to feel like you did something wrong then this is the place for you. Otherwise NEVER NEVER NEVER BUY from this horrific company. They are committing fraud I believe 1000%. I should’ve read the reviews before buying a part from them. Now I’m with the hundreds of reviews who got the same deal I did. DONT DO IT!!!!

This is a legitimate business and I've had no problems with them or the motor I purchased. When my transmission goes out, they will be the company of to!

I bought a motor from them and my mechanic friend made a mistake cause the truck was a split year and the motor won't work. So I contacted them about swapping it out for the right one and the would not work with me at all. They expected me to take a $1000 loss on $1800 when I still was try to get the right motor from them. The guy nick I talk with seemed like he wanted to help but management wouldn't allow it they don't care about the customers. So now stuck with an $1800 paper weight or lose $1000 then buy another motor

nick is not a di ck, I love him

Purchased a part with a 5yr warranty. They made it difficult by asking for receipt for install, when their site says nothing about having a shop install it, then they wanted an ASE Certified mechanic to confirm part was bad, so I did that. After a month I have no resolution and when I called, I got smartass attitude and when I said I don't need a smartass attitude and asked for someone without an attitude he told me to F*&% Off and hung up. I've now sent an email and my next step will be to contest the charge with my credit card company and ultimately I will proceed to court just to prove a point. I suggest you call B&R rather than them, since USA PARTS ONLINE sources directly from B&R and you'll save 70% of the cost.

Tried ordering a part from KIApartsonline twice. Twice it automatically cancelled the order, the first time 12 minutes after I ordered and the 2nd and hour and a half afterwards. There was no explanation. I called and the service department says their software kicks people out automatically and there's nothing they can do about it. They apparently don't want business or don't stock the parts they advertise.