USA MINTReviews of usamint.com

The ordering process is vague and outright deceitful for limited edition releases. I have tried to order each of the Morgan and Peace commemorative coins and have had to give up every time. The online ordering system was not available and I spent hours trying via telephone only to get a busy signal and a voicemail telling me that if I left my number, the first available rep would call me back. Well that turned out to be an outright empty promise. No one has ever called me back. I would also like to know who set the mintage rate so ridiculously low. I have decided I can’t compete with the coin dealers’ robo-callers. I am contemplating ending my subscriptions. For people who want fairness, honesty, and integrity just remember that the mint is part of the same government as our Congress. I would recommend buying coins from the Canadian or British mints.

Horrible never deal with again

I agree 100% with all of the other one star reviews of the US Mint. I have been purchasing coins from them for 40 years! I went on line to purchase one each of the type 1 and type 2 West Point and San Francisco Silver Eagle proof coins the exact minute all three were made available. They were in my cart all three times. It's like an eBay bidding purchase. Since they have my current credit card information on my account the payment should have been seamless. Payment was not accepted all three times. All coins were gone within 5 minutes. I had to purchase them at double the US Mint price to keep my collection current since 1986. The US Mint is not interested in individual coin collectors anymore who have been loyal customers for decades. If they were they would have allowed one coin per collector and no bulk orders to coin dealers before the available date as pre orders. Why would they do that with a 200,000 mintage? So sad that a US institution is no longer interested in serving the dedicated coin collector. Like others I will stop buying coins from the US Mint after 40 years. It is not worth the aggravation and disappointment. Just another US institution failure. I am sure that their management will never read these reviews, change their purchasing, or have interest in the dedicated coin collectors who have supported them all these years. Their customer service representatives give no valuable advice and are of no help with these ongoing issues.

Same as other average buyers. Coins in bag but unable to check out after 1/2 hour of trying.If they are only going to cater to big buyers they should say so. You can bet those coins will be available from the big coin stores at a much inflated price.

Tried to purchase the Morgan Dollars, got on right away made it to the checkout, entered all the information went to click confirm the offer and it told me too many items in your bag, tried 3 more times to confirm still would not go through. Same problem with the Silver eagles now. This is a joke! The mint caters to the big coin dealers and could care less about the coin collector. I will never waste my time returning to their site or order from them again!!!!

Tried to purchase 2021 American Silver Eagle this morning right at 12 noon. Had it in my bag and could not get it to final check out, numerous attempts failed. At 12:07 got notice it was no longer available. For long time buyer this is very disappointing! Something Is not right. Very poor customer service.

Tried to order the 2021 proof silver eagle at exactly 12 noon....take a guess how that went!!! What a sorry excuse for a website.

This is possibly the worst online retaer I've had the displeasure to deal with. Calls. Texts, emails are not returned. Ordering online is a steeplechase of hurdles, and even when order is ready to place and all appears well, the site "gags" and you're out of luck... again. Clearly there is NO priority in terms of service.... I am done with the U S Mint